Zendesk · 2 months ago
Principal Contact Center Sales Specialist
United States
Full-time
Remote
Senior Level, Lead/Staff
$235K/yr - $353K/yr
7+ years expZendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. We are seeking an experienced Sales Specialist with deep expertise in contact center technologies to drive awareness and sales of Zendesk’s CcaaS platform for the SMB segment in North America.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities
Engage with vendors and delivery partners to align on best practices and sales strategies
Run enablement sessions to upskill Zendesk field teams and drive pipeline activity
Assist with running customer discovery calls and managing deal progress across the territory
Partner with AWS and Amazon Connect AMs to work backwards from customer requirements
Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership
Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs
Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies
Qualification
Required
Minimum 7 years of experience in cloud contact center sales
Strong analytical skills
Experience with scale selling
Proven experience in channel sales
Technical expertise in Zendesk and Amazon Connect is advantageous
Ability to work autonomously and as part of a fast-paced team
Experience selling at the C-level
Proven track record in achieving sales targets
Proven ability to proactively pursue new business opportunities
Strong communicator - great writer, speaker, and listener
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and inclusive work environment.
The chance to lead transformational contact center initiatives leveraging cutting-edge technologies.
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
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