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Seacoast Bank · 5 hours ago

Teller - Vero 12th Street

Vero Beach, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Seacoast Bank is seeking a Teller to join their team at Vero 12th Street. The role involves building relationships with customers, understanding their financial goals, and effectively processing transactions while adhering to banking policies and procedures.

BankingFinancial ServicesLending

Responsibilities

Exhibit consistent relationship building including, but not limited to:

Prepare for various customer interactions

Build rapport

Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers

Match customer needs to Seacoast Bank products and services

Confidently and proficiently explain Seacoast Bank products and services to customers

Proven ability to create and enhance relationships based on customer needs

Ask for referrals from new and existing customers

Exhibit good listening skills and speak clearly and persuasively in positive or negative situations

Respond promptly to customer needs and requests for service

Quickly seek out appropriate people in more complex financial matters

Able to balance business needs with customer requests while managing potential risk to bank

Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation

Participate in community, charitable or civic events

Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization

Develop an introductory understanding of consumer deposit and lending products and processes

Develop proficiencies in outbound calling process

Develop skills to identify referral opportunities with internal business partners

Observe presentations regarding banking products/services through networking events

Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes

Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures

Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies

Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed

Balance cash drawer daily and monitors own work for accuracy

Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship

Adhere to Seacoast Bank’s Code of Conduct

Follow all safety and security procedures

May be assigned vault responsibilities

Qualification

Cash handling experienceRetail sales experienceFinancial services experienceMicrosoft Office SuitePC ProficiencyCommunication skillsInterpersonal skillsWork independently