MN Custom Homes · 2 months ago
Home Experience Concierge
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $116K/yr
5+ years expMN Custom Homes is a leading luxury home builder in the Eastside region, known for its innovative designs and exceptional service. The Home Experience Concierge plays a vital role in ensuring homeowner satisfaction by managing relationships and providing support throughout the home buying journey.
ArchitectureConstructionReal EstateResidential
Responsibilities
Serves as the main point of contact for homeowners throughout the pre-sale process, creating clarity and confidence as they navigate timelines, milestones, and key decisions
Partners with Sales, Construction, and Design teams to ensure information flows smoothly and clients feel informed and supported
Coordinates milestone meetings and walkthroughs with professionalism and warmth, ensuring each interaction reflects MN’s commitment to exceptional service
Anticipates homeowner questions, provides proactive updates, and maintains organized documentation to keep all stakeholders aligned
Bridges communication between homeowners and internal teams following closing to ensure continuity of care and follow-through
Connects homeowners with MN’s trusted network of service providers for ongoing home care, seasonal needs, and lifestyle services
Curates thoughtful gestures, personalized recommendations, and 'magic moments' that reinforce MN’s dedication to service excellence
Contributes feedback and ideas to help shape MN’s evolving Home Experience program
Builds strong relationships with homeowners, internal partners, and vendors grounded in trust, discretion, and professionalism
Models and reinforces actions and behaviors consistent with MN’s values, mission, and culture
Performs other related duties as necessary or assigned
Qualification
Required
Bachelor's degree in hospitality, business, communications, or related field or equivalent experience required
5+ years of experience in luxury hospitality, residential real estate, or client experience management within a high-touch, service-driven environment
Ability to visit homes and job sites, which may include ascending stairs and inspecting interior and exterior spaces
Frequent use of a computer, keyboard, and other office equipment
Must be able to lift up to 20lbs occasionally with or without accommodation
Must be able to work in the Bellevue office Monday-Friday within core business hours (8am – 5pm)
Regular travel between job sites and/or the office is required
Valid WA State Driver's License
Acceptable driving record & proof of vehicle insurance. MN must be listed as an additional insured party on the vehicle insurance
Preferred
Strong knowledge of luxury-level customer service and client relationship management practices
Ability to coordinate complex timelines and deliver high-touch experiences for multiple clients simultaneously
Comfort communicating across diverse audiences, including homeowners, contractors, designers, and executives
Exceptional organizational and time-management skills; able to adapt quickly in a fast-paced environment
Excellent interpersonal, verbal, and written communication skills
Skilled in maintaining discretion and professionalism when handling sensitive information
Proficiency in Microsoft Office Suite and ability to learn and leverage CRM and workflow tools
Demonstrated sound judgment and composure when facing unexpected situations or challenges
Previous experience coordinating multi-stakeholder projects or client portfolios strongly preferred
Experience developing or contributing to service or lifestyle programs is a plus
Benefits
100% covered employee premiums for medical and dental self-coverage
100% employer-paid life insurance
100 % employer-paid long term disability insurance
Paid medical and family leave
Critical illness insurance
401(K) with generous company match, no vesting schedule, and access to professional financial advisors
Lifestyle reimbursement account
20 days of PTO & 9 holidays
New iPhone for your personal and business use
Free onsite parking
Company paid events
Complimentary snacks & beverages
Company
MN Custom Homes
MN Custom Homes specializes in building residential properties with complete design and construction solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Max Schroedl
Chief Financial Officer
Aaron Noble
Assistant to Chief Executive Officer
Recent News
Puget Sound Business Journal
2025-03-11
2024-10-27
2023-09-07
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