Harris-Stowe State University · 2 months ago
Financial Assistance Counselor
Saint Louis, MO, US
Full-time
Onsite
Entry, Mid Level
2+ years expHarris-Stowe State University is seeking a Financial Assistance Counselor to join their Office of Financial Assistance. This role involves administering financial aid programs, providing customer service to students, and ensuring compliance with regulations while managing a caseload of students.
E-LearningEducationUniversities
Responsibilities
Review and analyze Institutional Student Information Records (ISIRs) for accuracy and completeness; determine student eligibility and package financial aid accordingly
Administer and process various forms of financial aid including, but not limited to, Federal Pell Grants, Federal Direct Loans, and institutional scholarships
Serve as the primary point of contact for an assigned group of students; provide guidance throughout the financial aid process via in-person, phone, email, and virtual communications
Provide front-line customer service by greeting students and visitors, answering questions, and assisting with completion of financial aid-related documents such as the FAFSA, Master Promissory Notes, and Entrance Counseling
Generate, update, and distribute student correspondence; prepare bulk communications using mail merge for email and print campaigns
Assist with verification processes by collecting and reviewing documentation and ensuring compliance with federal regulations
Monitor and manage office supplies and operational needs; maintain inventory and submit orders as needed
Organize and maintain physical and digital student files in accordance with records management policies and audit requirements
Supervise and mentor Federal Work-Study student employees, ensuring adherence to office protocols and professional development
Collaborate with the Director and Financial Aid team to support special projects, events, and student outreach initiatives
Maintain and update content for the Office of Financial Assistance website as directed
Stay current with federal and state regulations and institutional policies affecting student aid eligibility and processing
Qualification
Required
Bachelor's degree from an accredited institution
Minimum of two (2) years of experience in financial aid or a closely related field, preferably within higher education
Preferred
Familiarity with federal student aid regulations and programs
Experience using student information systems (e.g., Jenzabar, Banner) and financial aid software
Strong understanding of FERPA and confidentiality standards
Company
Harris-Stowe State University
Harris-Stowe State University is a school in Saint Louis, Missouri
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$6.5MKey Investors
Propel CenterWells Fargo FoundationUnited Health Foundation
2022-08-25Grant· $0.2M
2022-07-28Grant· $2M
2022-01-01Grant· $0.05M
Leadership Team
Freddie E. Wills, Jr., PhD
Vice President for STEM Initiatives and Research Partnerships
Tahir Younas
Chief Information Officer
Recent News
St. Louis Business Journal
2025-03-20
2023-02-16
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