Apply on Employer Site

Vertiv · 8 hours ago

HVAC Cooling Customer Engineer - Reno, NV

Reno, NV

Full-time

Onsite

Mid, Senior Level

6+ years exp

Vertiv is a global leader in designing, manufacturing, and servicing critical infrastructure technologies. They are seeking a Cooling Customer Engineer responsible for installation, commissioning, and providing service on Liebert Air products while maintaining excellent customer rapport and communication with team members and management.

Data CenterInformation TechnologyIT InfrastructureTelecommunications

No H1B

Responsibilities

Rely on direction to accomplish goals

Perform a number of work-related tasks

Capable of working under direct supervision or independently based upon training

Maintain certifications per Job requirements

Render on site and phone assistance to customers

Communicate with National Technical Support on equipment issues

Perform work related tasks according to company guidelines for scheduled maintenance

Implement Field Change Notices according to published guidelines

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines – '14 hours rule'

Report all work related accidents or injuries within 24 hours to the appropriate personnel

Provide accurate and timely reporting according to company guidelines

Timecards, expense reports, mileage reports, ticket closure, forms et al

Maintain individual inventory in accordance with company policy

Maintain company property according to company policies

Vehicle, credit cards, PPE, test equipment, laptop, pager, et al

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer for where applicable

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment

Strive to provide all customers a 'first time fix' for their equipment

Maintain customer satisfaction rates according to company guidelines

Attend Customer Meetings as required

Maximize productivity by combining service opportunities

Complete all work in an efficient and timely manner

Capable of making technical and commercial decisions under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate according to company guidelines

Perform inventory cycle counts according to company guidelines

Adhere to company dress code and safety regulations

Meet or exceed on-site response time requirements for each customer

Understand and comply with company startup/escalation processes and procedures

Maintain proper and adequate level of internal communications

Perform several work-related tasks

Capable of working under direct supervision or independently based upon training

Maintain certifications per Job requirements

Qualification

HVAC Certificate ProgramEPA refrigerant licenseBasic electrical knowledgeElectrical test equipmentHVAC theoryTroubleshooting skillsCustomer service skillsMechanical aptitudeInterpersonal SkillsCommunication skillsOrganizational skills