AccountMakers · 3 weeks ago
Senior Customer Support Representative
United States
Full-time
Remote
Mid, Senior Level
$48K/yr - $62K/yr
2+ years expAccountMakers is actively recruiting Senior Customer Support Representatives for immediate hire. The role involves managing escalated inquiries, resolving complex billing and account issues, and guiding junior team members while ensuring compliance with service level agreements.
Customer ServiceHuman ResourcesRecruiting
Responsibilities
Manage escalated inquiries
Resolve complex billing and account issues
Support troubleshooting workflows
Guide junior team members
Serve as a point of contact for high-priority customers
Handle multi-channel communications (phone, chat, email)
Oversee retention or upsell support
Perform root-cause analysis
Coordinate with product, engineering, and operations teams for timely resolutions
Ensure compliance with client-specific service level agreements
Contribute to process improvements across support operations
Participate in knowledge base development
Identify trends
Conduct QA reviews
Coach team members
Provide feedback loops that help refine product and operational workflows
Qualification
Required
High school diploma required; associate or bachelor's degree preferred, or equivalent experience in technical or customer-facing support
2–4+ years of customer service, call center, support, or escalation experience; prior experience in a senior, lead, or escalation-focused support role strongly preferred
Advanced verbal and written communication skills with the ability to handle complex or sensitive customer scenarios
Proficiency with CRM or helpdesk tools such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar platforms
Strong analytical and problem-solving abilities, including comfort with gathering data, identifying trends, and making actionable recommendations
Ability to work a flexible schedule including evenings or weekends if required by the hiring client
Preferred
Experience supporting billing systems, subscription platforms, payment processors, or technical troubleshooting environments is a plus
Comfort mentoring junior representatives or assisting with team-level workflows such as QA, training, or documentation
Benefits
Comprehensive benefits
Advancement pathways into team lead, senior support specialist, or customer success roles
Company
AccountMakers
AccountMakers is your modern solution for on-demand sales hiring, including direct hire, temporary, interim, and fractional staffing.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Sheryl Ryan
Chief Operating Officer
Company data provided by crunchbase