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Kimball International · 5 hours ago

Showroom Experience Manager- Dallas, TX

Dallas, TX

Full-time

Onsite

Mid, Senior Level

Kimball International is seeking a Showroom Experience Manager to drive showroom utilization, sales enablement, and revenue generation. The role involves managing all aspects of the showroom to ensure exceptional client experiences, collaborating with sales teams, and executing event strategies to enhance customer engagement.

Building MaterialFurnitureInterior DesignManufacturing

Responsibilities

Elevate the brand at every customer interaction and being the communication link between Kimball International customers and company personnel

Collaborate with the sales team to develop sales strategies and promotional campaigns

Monitor and share progress toward achieving Showroom activation goals

Proactively own and drive initiatives to increase showroom utilization (meetings, events, outreach)

Build relationships with key clients and partners to build brand loyalty and generate business leads

Partner with Brand and local teams to prioritize NPI in tours and events

Work closely with internal leadership to expand knowledge and insight within our Health and Education strategy to drive vertical market success

Work closely with Kimball International Marketing on design and product decisions for the showroom as well as implement product change outs by hiring local installers. During product changes, the Showroom Experience Manager also partners with their RSD and regional team to sell off existing furniture to other tenants in the building, dealers, designers, or other interested parties

Develop strategies to enhance the overall customer experience within the showroom

Implement initiatives to ensure a positive and memorable customer journey

Responsible for creating, proposing, and executing an event strategy while partnering with local field sales and A&D teams to host these events

Work with internal and external parties to organize the various components needed to create, initiate, run, and conclude showroom events

Create and distribute invitations in line with brand standards

Support internal team with invitation creation and distribution

Attend / host events in the showroom, including after hours events

Maintain showroom’s visual presentation in accordance with direction set by the Kimball International Marketing team’s showroom strategy and direction while providing input from marketplace

Work closely with the marketing team to implement showroom-specific marketing plans

Ensure showroom branding and messaging align with the overall brand image

Coordinate showroom events, product launches, and customer engagement activities

Responsible for networking and communicating throughout the territory and local community to acquire showroom exposure & create brand awareness

Leverage digital marketing platforms and social media to promote the showroom

Monitor the effectiveness of marketing campaigns and make necessary adjustments

Oversee the day-to-day operations of the showroom, ensuring smooth functioning

Coordinate with various departments to ensure availability of products and services

Maintain inventory levels and oversee visual merchandising to showcase products effectively

Communicate with internal and external service providers to maintain showroom and office efficiencies

Manage payment/routing of invoices for various showroom functions

Monitor and manage the cleanliness and maintenance of the showroom

Implement operational processes and guidelines to streamline workflows

Provide support, guidance, and motivation to the team to achieve sales targets / activation goals

Foster a positive work environment and encourage teamwork among showroom staff

Enter analytics to SF.com with 100% accuracy on a weekly basis

Present observations, metrics, and recommendations to senior management

Monitor and manage the showroom budget, ensuring cost-effective operations

Stay updated on industry trends, competitor activities, and market dynamics

Qualification

Sales strategiesCustomer experience enhancementShowroom operations managementEvent strategyProduct knowledgeProject managementBusiness etiquetteMicrosoft applicationsOffice furniture knowledgeCollaboration skillsCommunication skillsLeadership skillsTeamworkOrganizational skillsInterpersonal skills

Required

Located near Dallas, TX and work primarily from the Dallas Showroom (2300 North Field Street, P400)

Strong sales mindset, creativity, and organizational excellence

Enthusiasm for connecting people to products

Keen eye for detail

Ability to manage multiple priorities

Financially responsible and highly organized

Maintain budgets, vendor coordination, and daily operations with accuracy and accountability

Create an engaging, high-performing showroom experience that fuels regional growth

Elevate the brand at every customer interaction