HealthDirect Pharmacy Services ยท 5 hours ago
Client Services Specialist - Appleton WI
Appleton, WI
Full-time
Onsite
Entry, Mid Level
$53K/yr - $62K/yr
2+ years expHealthDirect Pharmacy Services is a multistate organization specializing in pharmacy services. They are seeking a Client Services Specialist to serve as the primary conduit between the pharmacy and customers, ensuring effective communication and customer advocacy while coordinating account management and quality assurance activities.
ComplianceConsultingHealth CareMedicalNursing and Residential Care
Responsibilities
Establishing and cultivating strong relationships with key stakeholders at the customer level
Supporting in the retention of 100% of existing business
Maintain current, accurate records in CRM software database, to include customers, customer contacts, notes, emails, documents, and all information pertaining to associated activities
Responsible for oversight and coordinating on-site visits for facilities
Oversee and coordinate on-site resolution of customer service issues to clients
Communicate immediately with local and corporate management any indications that customers are at risk of contract termination, and accompany these communications with evidence that supports those indications, be it factual information or customer perception
Interface with various external business partners as needed for program development and problem resolution
Maintain brand-aligned, active social-media accounts to drive brand awareness and engage customers
Responsible for the assessment, evaluation and implementation of technologies needed to maximize efficiencies within supervised departments
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned
Qualification
Required
AS Degree or Higher in Business Administration, Marketing or related field
Experience as a Customer Service Rep
Registered with the State of Ohio as a Pharmacy Technician
Exceptional written and verbal communication skills
Strong PC skills including Microsoft Office
Extensive travel daily to interface with customers which may include evenings, overnights, and weekends
Highly self-motivated and enthusiastic
Preferred
Bachelors Degree or higher in Business Administration, Marketing or related field and 2 to 3 years experience in account management
2 Years experience with Health Care and /or Account Management
Company
HealthDirect Pharmacy Services
HealthDirect Pharmacy Services offers skilled nursing, regulatory compliance, pharmacy consulting, reporting, and cost management services.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase