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ECS · 1 month ago

Senior ServiceNow Administrator

Arlington, VA

Full-time

Hybrid

Senior Level, Lead/Staff

15+ years exp

ECS is a leading mid-sized provider of technology services to the United States Federal Government, and they are seeking a Senior ServiceNow Administrator to provide advanced operations and maintenance support for a large-scale federal ServiceNow environment. This role involves overseeing the stability, performance, and optimization of the ServiceNow platform while leading administration and configuration efforts.

Artificial Intelligence (AI)Cloud InfrastructureComplianceConsultingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware

No H1B

U.S. Citizen Only

Responsibilities

Lead administration, configuration, and lifecycle management of the ServiceNow platform, including ITSM, ITOM, and custom applications

Perform O&M activities, including upgrades, patching, cloning, and performance tuning across multiple environments

Manage user access controls, roles, and permissions consistent with federal security and governance requirements

Troubleshoot complex incidents, service requests, and performance issues, coordinating with developers and infrastructure teams

Oversee data integrity and CMDB accuracy, ensuring alignment with ITIL and agency asset management standards

Develop and maintain custom workflows, business rules, and automation scripts to enhance platform functionality

Collaborate with functional teams to implement new modules and features aligned with mission objectives

Maintain comprehensive system documentation, SOPs, and configuration baselines

Ensure platform compliance with Section 508, FedRAMP, and federal cybersecurity policies

Provide mentorship, technical guidance, and best practice recommendations for junior administrators and support staff

Qualification

ServiceNow administrationServiceNow ITSMServiceNow CMDBServiceNow scriptingServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistAgile methodologiesITIL v4 frameworksAnalytical skillsProblem-solving skillsDocumentation skills

Required

Bachelor's degree in Computer Science, Information Systems, or a related field

15+ years of progressive IT experience, including 7+ years administering ServiceNow in an enterprise or federal environment

Demonstrated mastery of ServiceNow ITSM, CMDB, and Service Catalog configuration and management

Deep understanding of ServiceNow platform architecture, security, and API/integration capabilities

Proven success performing instance upgrades, patch management, and system optimization

Strong scripting skills in JavaScript, Glide API, and Flow Designer

Excellent analytical, documentation, and problem-solving skills supporting mission-critical environments

ServiceNow Certified System Administrator (CSA) — required or must be obtained within 90 days of hire

Preferred

ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, HRSD, or ITOM

Familiarity with Agile methodologies, ITIL v4 frameworks, and federal O&M processes

Experience supporting FedRAMP Moderate or High systems in compliance with FISMA and NIST 800-53 controls

Company

ECS

Glassdoor3.6

ECS is a fast-growing 4,000-person, $1.2B provider of advanced technology solutions for federal civilian, defense, intelligence, and commercial customers.

Founded in 2001

Fairfax, Virginia, USA

1001-5000 employees