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Rivian and Volkswagen Group Technologies · 3 months ago

Field Service Technician, Night Shift - Cleveland, OH

Cleveland, Ohio

Full-time

Onsite

Entry, Mid Level

Rivian is on a mission to keep the world adventurous forever, focusing on emissions-free Electric Adventure Vehicles. The Field Service Technician will support vehicle repairs, requiring collaboration and adaptability in a fast-paced environment, while also providing on-site service to customers.

AutomotiveInformation TechnologySoftware

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations

Identify and explain the Rivian product line, EV framework, tools, and accessories

Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety

Conduct road tests to ensure the quality of repairs

Manage necessary parts operations, including ordering, receiving, shipping, and inventory

Identify areas of improvement and provide feedback to senior technicians or leadership

Support service campaigns and containment initiatives

Ensure that all work and technical notes are properly documented for internal and external use

Work collaboratively with a team spirit and maintain high-quality work with minimal supervision

Communicate with a high level of professionalism in customer-facing situations

Stay current with technical skills and complete required training

This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

Qualification

Low Voltage & Electrical SystemsHigh Voltage SystemsChassisBrakes & SuspensionThermal SystemsAdvanced Driver Assistance Systems (ADAS)Hands-on automotive experienceElectric vehicle repairParts management systemsWindowsMac proficiencyEagerness to learnCustomer communicationOrganizational skillsAttention to detail

Required

High School Diploma or GED is preferred

Proficient in using hand tools and power tools

Must be at least 21 years old

Must possess a valid driver's license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period

Ability to drive a non-commercial truck and trailer is preferred

Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs

Proficient with laptops or computers in Windows or Mac environments

Strong organizational skills, attention to detail, and an eagerness to learn

Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry

Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)

Ability to read and speak fluent English

Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Hands-on work experience in an automotive shop is highly preferred

A background in electric vehicle (EV) or hybrid repair is considered a plus

Experience in start-up environments is preferred

Experience with parts departments, billing, and work order management systems is preferred

Technicians should have a foundational understanding of basic electricity theory and be able to safely use a DVOM for various circuit measurements

Proficiency should extend to reading and leveraging electrical schematics as a diagnostic resource

A core requirement is understanding the risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE)

Technicians should be proficient in fundamental chassis service, including the ability to mount and balance tires, perform vehicle alignments, and replace brake system components

Technicians must be able to service vehicle thermal systems, starting with the ability to perform a coolant drain-and-fill and safely handle refrigerant with a 609 certification

A working knowledge of ADAS is required, beginning with a basic understanding of the features and their operation

The role includes responsibilities related to the vehicle body, from assisting with glass removal and installation to safely replacing windshields and other glued body fixtures