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Critical Mass · 3 hours ago

Quality Control Lead (Creative)

San Jose

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Critical Mass is a company focused on foundational growth and future success, seeking a Quality Control Lead to ensure high-quality digital solutions. The role involves collaborating with various teams to monitor production compliance, perform quality checks, and mentor Quality Control Specialists.

Brand MarketingContent MarketingDeveloper ToolsDevOpsDigital MediaMobile AdvertisingRetail TechnologySEOUX DesignWeb Development

H1B Sponsor Likely

Responsibilities

Monitor production compliance to provided standards and guidelines

Perform Quality control checks such as checking for copy alignment, spelling, technical specification alignment, and technical errors on outputs produced

Communicate errors and expected results clearly through written reports

Manage QC requirements and risk analysis by enforcing and improving the workflow

Attend daily and weekly meetings with production and post-production teams to gather QC requirements

Execute planning, scoping and estimation of QC efforts

Attend scheduling and kick-off calls to ensure accurate QC estimates have been provided and track incoming projects/timelines

Write test plans and onboarding documents for new accounts

Communicate day-to-day tasks to Quality Control Specialists and Seniors

Assist with task prioritization for Quality Control Specialists and Seniors as needed

Mentor Quality Control Specialists and Seniors by sharing best practices and hosting knowledge-share sessions

Be available to answer questions from Quality Control Specialists and Seniors about the day-to-day work

Monitor e-mail inbox and communication channels for incoming work

Report QC project status to Design Supervisors, Producers, and QC Director

Organize, track, and ensure quality of final files before delivery to trafficking team or clients

Maintain and develop internal QC status tracking documents and general documentation on QC processes

Escalate risks and solutions to Quality Control Director

Assist with data ingest and file archival on our various cloud tools and servers alongside the Asset Management team as needed

Nurture team building and culture through proper initiatives

Qualification

Quality Control experienceAdobe Creative SuiteFigmaVideo delivery specsLeadership skillsCommunication skillsOrganizational skillsData managementTeam buildingFile naming conventionsAttention to detail

Required

Strong management and leadership skills

QC experience focused on creative assets, performance marketing, and overall asset quality control

This role is specifically for creative quality control

General experience with design tools, like Adobe Creative Suite and Figma is required

Advanced English level (B2+/C1 reading, writing, and conversation)

4+ years in an advertising agency or other production or post-production studio

Strong communication skills

Understanding of video delivery specs and exporting standards

Strong organizational skills with experience in video file sharing

Data ingest and management experience

Strong sense of catalog organization and file naming convention to manage file storage

Keen eye for design principles and strong attention to detail

Preferred

Bachelor's degree in design

Knowledge of Figma

Knowledge of Celtra

Benefits

Maternity and parental leave extra days

Competitive benefits packages

Vacation, compassionate leave, sick days, and flex days

Access to free online services for families and new parents

Diversity and Inclusion Board with 12 affinity groups

Internal learning and development programs

Enterprise-wide employee discounts

And more…

Company

Critical Mass

Glassdoor3.4

Critical Mass is a digital experience design agency with a relentless focus on the customer.

Founded in 1996

Calgary, Alberta, CAN

1001-5000 employees

http://www.criticalmass.com/

H1B Sponsorship

Critical Mass has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)

2023 (2)

2022 (2)

2021 (1)

2020 (3)