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Raising Cane's Chicken Fingers · 2 weeks ago

Customer Relations Representative I

Plano, TX

Full-time

Onsite

Entry Level

1+ years exp

Raising Cane’s Chicken Fingers is a rapidly growing restaurant brand known for its unique chicken finger meals and strong company culture. The Customer Relations Representative I is responsible for handling customer inquiries and complaints, ensuring a positive customer experience through effective communication and documentation.

Food and BeverageRestaurants

Culture & Values

Responsibilities

Engage with our customers on general inquiries, food and service complaints and compliments, community involvement requests, technical issues with the app, and other various topics

Thoroughly document all calls, emails, postal mail, or web forms received in the contact center case management software

Follow processes and procedures and work diligently to recover customers on the first contact

Qualification

Customer relations experienceCommunication skillsMicrosoft Office proficiencyMulti-taskingBilingual

Required

1+ years' experience in customer relations or as a Raising Cane's customer-facing crewmember or certified trainer with skills/experience related to the job description

Availability to work full-time varied schedule, including days, evenings, and weekends

Ability to professionally and empathetically engage with customers for de-escalations and resolutions

Ability to multi-task, while maintaining attention to detail and working quickly

Exceptional comprehension, auditory, written, and verbal communication skills

Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook