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River City Bank · 2 months ago

Lead Bank Teller

Woodland, CA

Full-time

Onsite

Entry, Mid Level

$23/hr - $25/hr

1+ years exp

River City Bank is committed to enhancing the customer experience through accurate transaction processing. The Lead Bank Teller is responsible for providing excellent customer service, processing transactions, and maintaining compliance with banking regulations.

BankingDebit CardsFinancial ServicesLending

No H1B

Responsibilities

Provides excellent customer service by handling customer requests competently and courteously including prompt acknowledgment of every customer

Understands the Bank’s product and service offerings and identifies customer financial needs and offers solutions by engaging the customer in an appropriate conversation and establishing rapport

Resolves customer questions and/or problems by making observations, listening and asking questions. Refers the customer to a supervisor or appropriate department

Accepts and processes deposits, night drop deposits, loan payments, cashes checks and processes other transactions according to established procedures

Approves customer transactions in accordance with established authority levels/limits

Opens new accounts accurately following established procedures and obtains supporting documentation as required

Verifies cash received from vault and balances cash drawer daily. Performs various administrative duties such as filing, answering phones, ordering supplies and maintaining work area in a neat, orderly and professional manner

Assists the Banking Center Manager and / or Operations Supervisor in completing Branch Certifications

Reviews NSFOD report in the absence of the Banking Center Manager and Operations Supervisor

Carries out supervisory duties in accordance with established policies and procedures in the absence of the Banking Center Manager and/or Operations Supervisor

Approves other BSS’s transactions up to assigned limit

Assists customers in resolving complex issues

Maintains current knowledge of branch operations, bank products and services and applicable regulations. Operates in compliance with operational regulations and security policies and procedures

Reviews and approves Regulation CC holds for other BSSs in the branch

Reviews and approves CTRs and OFAC reports for the branch

Performs various other duties and projects as assigned

Trains new BSSs on job functions