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Home365 · 1 month ago

Resident Relations Associate (RRA)

Las Vegas, Nevada, United States

Full-time

Onsite

Mid Level

Home365 is a technology-driven company headquartered in Las Vegas, focused on revolutionizing real estate investing through innovative technology. The Resident Relations Associate (RRA) is responsible for managing tenant relationships, handling inquiries, and ensuring smooth property leasing transitions.

InsurTechProperty InsuranceProperty ManagementReal Estate

Responsibilities

Manage property vacancy workflow from initial availability through tenant move-in

Verify and maintain accurate property details including lockbox/codes, marketing photos, advertised rent, security deposits, and pet policies

Initiate and oversee leasing assignments, tracking progress and ensuring Leasing Agents provide consistent weekly updates

Coordinate communication and documentation with Real Estate Agents (REAs) regarding prospective tenants, including application processing and approval

Update internal systems accurately and promptly, reflecting the current status throughout each stage of the vacancy and leasing process

Facilitate lease agreements and related tenant documentation, ensuring timely completion and compliance

Confirm tenant move-in and finalize associated leasing tasks, including agent compensation

Record important interactions and insights in the 'Notes' and 'Notices' sections of the Tenant Card

Ensure clear documentation for internal visibility and improved service delivery

Answer inbound emergency calls promptly and ensure timely responses for resident and property safety

Assist residents with submitting emergency maintenance requests and escalate appropriately

Qualification

Property management softwareResident relations experienceLeasing processes knowledgeRegulatory compliance knowledgeCustomer service skillsEmergency response skillsCommunication skillsTime managementProblem-solvingDocumentation skillsAdaptability