Atlantic Union Bank · 4 hours ago
Mortgage Assistance Specialist (Hybrid) Ladysmith
Ladysmith, VA
Full-time
Hybrid
New Grad, Entry LevelAtlantic Union Bank is seeking a Mortgage Assistance Specialist responsible for assisting clients facing mortgage hardships to avoid foreclosure. This role involves working directly with clients, collecting necessary documentation, and ensuring compliance with regulations and bank policies.
BankingFinancial ServicesWealth Management
Responsibilities
Develops comprehensive knowledge of the Mortgage Assistance Center processes and procedures to recommend solutions to maintain home ownership
Reviews the borrowers’ financial situation and, if modification options are not possible, discusses liquidation options
Compiles a complete file and underwrites to Policy. Candidate must be able to analyze housing credit and income information, identify and recommend options for borrowers and notify borrowers of decision
Review mortgage collateral documentation for accuracy
Ensure compliance to federal, state, and bank regulation requirements
Ensure that all audit and compliance policies are met
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union’s Policy and Procedures
Prepares and sends legal documentation to borrowers
Meets performance standards and goals established by the bank
Qualification
Required
Undergraduate degree preferred
Previous underwriting experience preferred
Ability to gain trust and support of peers
Dedicated to meet the expectations and requirements of customers
Excellent customer service skills and commitment to high quality customer care
Strong communication skills, written and oral, in relating to internal and external customers
Excellent interpersonal and organization skills
High degree of professionalism
Detail oriented and quality focused
Superior time management, analytical and problem solving skills
Advanced math and moderate accounting skills
Ability to effectively perform multiple tasks under aggressive time constraints
Advanced knowledge of underwriting guidelines
Moderate computer skills relevant to Microsoft Office Suites
Seeks solutions for improvement in process and products
Preferred
Undergraduate degree
Previous underwriting experience
Benefits
Comprehensive benefits package
Incentive compensation plan
Discretionary profit sharing bonus program
Company
Atlantic Union Bank
Atlantic Union Bank is a financial company that provides wealth management, private banking, and advisory products and services.
Founded in 1902
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$402.5M2024-10-21Post Ipo Equity· $402.5M
1993-10-08IPO
Leadership Team
Jule Kreyling
President and CEO
Jon Bridges
SVP, Mortgage Chief Operating Officer
Recent News
2025-12-05
Armada Hoffler Properties, Inc.
2025-10-30
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