Arrow Financial Corporation · 2 months ago
Customer Care Center Specialist- Glens Falls or Latham
103 Main Street SGF, South Glens Falls, NY, US
Full-time
Onsite
Entry Level
$19/hr - $23/hr
2+ years expArrow Financial Corporation is seeking dynamic individuals to join their Customer Care Center team as a Customer Care Center Specialist. The role involves serving as the first point of contact for customers, providing superior customer service, and collaborating with other departments to resolve inquiries and complaints.
Financial ServicesInsurance
Responsibilities
Field incoming customer service calls and electronic communications referencing knowledge of Company operations, products, services, and programs. Complete required system testing
Ensure compliance with regulatory requirements and Company policies by adhering to procedures
Research and resolve customer inquiries at first point of contact; collaborate with departments as needed and follow-up to ensure satisfactory resolution for customer
Identify sales and customer relationship opportunities by actively participating in sales/referral programs; make appropriate referrals by matching customer needs to appropriate solution
Review data for missing information and proper authorizations in timely manner according to department policies and procedures
File documents manually and electronically based on established criteria; complete projects or other tasks as assigned
Operate Interactive Teller Machine and open Company products and services upon request by customer while following policies, procedures, and regulatory requirements
Qualification
Required
High school diploma or equivalent experience required
Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management
Proven quality customer service skill; ability to use active listening techniques to identify customer needs
Exceptional telephone manner and ability to handle telephone and other technology simultaneously
Ability to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines
Proficient in Microsoft Office Suite including: Word, Excel, and Outlook; ability to learn new programs as initiated
Demonstrated sales skills; ability and willingness to learn products and sales strategies
Must be able to sit for prolonged periods of time and walk/stand for brief periods of time
Must be able to repetitively use a telephone and computer mouse and keyboard
Ability to lift/move up to 15 lbs
Preferred
2 years of experience in financial institution or call center environment preferred
Benefits
Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
Medical, Dental, and Vision Insurance and Flexible Spending Plan
Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
Education and Tuition Reimbursement
Employee Assistance Program for our employees and their immediate family members
Company
Arrow Financial Corporation
Arrow Financial Corporation is an insurance company.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1980-08-15IPO
Leadership Team
David DeMarco
President & CEO
Penko Ivanov
SEVP, CFO & Treasurer
Recent News
2025-12-05
MarketScreener
2025-11-06
2025-11-05
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