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H&M · 6 hours ago

Department Supervisor

Naples, FL

Full-time

Onsite

Mid Level

$18.29/hr - $21.58/hr

H&M is a global fashion retailer committed to liberating fashion for the many. The Department Supervisor will support sales and profit goals by ensuring the best customer experience in the department while leading a team and maintaining store operations according to company standards.

Customer ServiceFashionRetail

H1B Sponsor Likely

Responsibilities

You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines

Representing yourself and the H&M brand positively during customer interactions

Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them

Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers

Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives

Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges

Ensure all admin routines for both people and operations are handled in a correct way

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc

Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Retain and share your knowledge and skills with the Store team

Collaboration, planning & teamwork with in-store Visual Merchandiser team

Give & receive feedback with your colleagues to learn, develop & support each other

Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc

Ensure all procedures, routines, and legal requirements in all areas of the store are followed

Secure a clean and tidy sales floor and back of house including stockroom areas

Ensure high fashion quality, visual and commercial product presentation, with good garment care

Secure good stock levels and provide input on allocation to Area team

Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided

Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store

Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)

Responsible for opening & closing of store daily

Qualification

Customer ExperienceFashion AwarenessTeam DevelopmentRetail OperationsAnalytical SkillsEffective CommunicationCollaborationMotivation

Required

To be a successful and effective Department Supervisor, you'll be an emerging leader who enjoys taking responsibility

You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics

You are achievement-oriented, motivated by performance and competition to be truly customer centric

Benefits

Health insurance

Wellness and family support programs

Company match retirement plan

Paid leave programs

Paid time off

Community day to serve your local community

25% Staff Discount

Medical, Pharmacy Vision and Dental Coverage

Employee Assistance Program

Vacation, Wellness, Holiday and Parental Pay

401K

Commuter Benefits

Health and Dependent Care FSA

Additional Voluntary Benefits

Company

H&M

Glassdoor3.6

H&M Clothing Company is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men and women.

Founded in 1947

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.hm.com

H1B Sponsorship

H&M has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)