Omega Healthcare Management Services · 2 months ago
Sr. Director of RCM Operations
Boca Raton, FL, United States
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expOmega Healthcare Management Services is seeking a Sr. Director of RCM Operations to oversee and coordinate all operations and client service activities for assigned clients. The role involves ensuring client satisfaction, monitoring key performance indicators, and developing process improvements to enhance productivity and operational efficiency.
Hospital & Health Care
Responsibilities
Direct the RCM and HIM operations functions to ensure all operations are consistent with Omega’s policies and procedures
Identifies goals and initiatives to ensure efficient and effective operations for assigned clients. Analyze and ensure compliance with operational KPI metrics
Develop the infrastructure, support framework to enable revenue growth, enhance profitability and/or productivity
Identify, develop and implement best practices and procedures for internal and external operational improvements. Collaborate with senior/executive leadership to evaluate and adjust processes to improve operational efficiency and provide operational excellence
Direct the overall audit and compliance requirements needed to comply with Federal, State and Local laws as well as client contract requirements
Serve as Liaison with Corporate concerning administrative matters in regard to client, consultant, and/or core employee matters
Participate in formulating RCM and HIM market strategies and make recommendations on major business decisions
Coordinate and ensure escalated issues are resolved
Ensure employees are trained in new and existing systems and processes
Develop annual budget requirements for operations teams
Acts as Revenue Cycle subject matter expert for our clients and advises on best practices
Revenue Cycle reporting and analysis of KPIs
Establishes adequate staffing levels based on revenue, account volume, account dollar value, ratio of accounts to employees, etc. to effectively manage production. As needed, adjusts staffing levels as necessary for expanded or changed services
Ensure staff is trained effectively and efficiently to meet current and anticipated production goals. Oversee and direct management activity related to productivity reporting, QA audits, hiring, training, coaching, monitoring, appraising, disciplining, and terminating
Leads monthly and quarterly meetings with client(s). Coordinates with internal client staff to create an agenda, assist in compiling and reviewing reports, ensure minutes are completed
Continually assesses staff, workflows, and systems. Implements, proposes, streamlines and/or changes existing processes to improve overall client performance while maintaining profitability or creating a more cost-effective use of resources
Ensure effective and timely communication occurs within and across the department through formal staff meetings, ad-hoc meetings, one-on-one feedback sessions, written materials or other informational medium
Qualification
Required
Bachelor's degree in business/HIM or equivalent plus advanced relevant formal training
Minimum 5 to 7 years of experience in Revenue Cycle and HIM Leadership Roles, including management of patient access, scheduling, prior authorizations, coding, CDI, billing and/or insurance follow-up with at least 5 years previous first-line management experience
Experience working with scheduling, coding, and billing or collections system and standard office software products required
Experience working with/managing global resources (India, Columbia, Philippines, etc.)
Preferred
Master's degree
Second-line leadership preferred
Experience in staffing preferred
Company
Omega Healthcare Management Services
Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale.
10001+ employees
H1B Sponsorship
Omega Healthcare Management Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Soham Khanna
Chief of Staff to the CEO
Ranjith Chandra
VP Payer Sales/Growth/Channel Partnerships
Recent News
MarketScreener
2025-10-01
Company data provided by crunchbase