Software Guidance & Assistance, Inc. (SGA, Inc.) · 4 hours ago
Head of AI Engineering – Group Business
New York, NY
Full-time
Hybrid
Director/Executive
$200K/yr - $225K/yrSoftware Guidance & Assistance, Inc. (SGA) is searching for a Head of AI Engineering for a direct placement assignment with one of their premier Insurance clients. The role involves leading the development and implementation of enterprise initiatives related to AI and automation, collaborating with cross-functional teams to enhance business growth and customer experience.
Information TechnologyStaffing Agency
Hiring Manager
Hakim Vanderburg
Responsibilities
Strategic Leadership: Develop and implement a comprehensive automation and AI execution strategy, aligning with business objectives and emerging technology trends in automation
Solution Development: Lead the design, development, and deployment of Digital Assistants, focusing on conversational and natural language driven self-service solutions
Understanding Digital Assistant Impact: Evaluate how automated chatbots, virtual assistants influence customer engagement, retention, and operational efficiency, ensuring seamless human-technology interaction
Automation Integration: Oversee RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT)
Call Avoidance: Implement plan to engage customers, reducing unnecessary calls and improving customer self-service adoption metrics
Collaborator Interaction: Engage with engineering, product management, customer experience, and IT teams to incorporate solutions into current platforms and contact center operations
Security & Compliance: Ensure all initiatives align with data protection standards, regulatory frameworks, and enterprise security requirements
Performance Monitoring & Continuous Improvement: Define KPIs and success metrics for initiatives, ensuring continuous monitoring, optimization, and business impact evaluation
Qualification
Required
Bachelor's or master's degree in computer science, engineering, management or a related field with equivalent experience
Demonstrable experience within automation and AI, along with solution engineering, particularly in customer engagement and digital assistants
Strong expertise in conversational technology and RPA (attended/unattended bots)
Experience in deploying enterprise grade solutions and automation solutions at scale
Ability to understand, analyze, and measure the impact of technology on customer self-service and operational efficiency
Strong problem-solving, critical thinking, and leadership attributes to encourage innovation in new technology realm
Willingness and capability to learn new technologies quickly
Experience working with remote teams in a matrixed environment
Impressive communication and collaboration skills to link business and technology
Company
Software Guidance & Assistance, Inc. (SGA, Inc.)
SGA is the technology and resource solutions provider driven to stand out. We are a certified women-owned business.
Founded in 1981
201-500 employees
H1B Sponsorship
Software Guidance & Assistance, Inc. (SGA, Inc.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (19)
2022 (25)
2021 (41)
2020 (44)
Funding
Current Stage
Growth StageLeadership Team
Peter Taylor
CEO
Andrew Gallagher - CCWP
Senior Vice President - Strategic Partnerships
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