DoorDash · 1 day ago
Model Calibration Specialist
Tempe, AZ
Full-time
Hybrid
Entry, Mid Level
2+ years expDoorDash is a technology and logistics company committed to empowering local economies. As a Model Calibration Specialist, you will bridge human QA reviewers and machine learning systems, ensuring that model-generated QA outcomes are accurate and fair, while also analyzing conflicts and recommending improvements to workflows.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Develop deep expertise in DoorDash’s support systems and workflows to support better model calibration and review alignment
Review and resolve conflicts between ML model outputs and human QA decisions, especially in ambiguous or high-risk cases
Analyze patterns in false positives, false negatives, and overrides to identify areas for calibration or reviewer training
Act as a subject matter expert for edge case resolution and decision documentation
Recommend improvements to agent workflows and support tools based on calibration findings
Contribute directly to improving the training data and feedback loop used by our automated QA system — ensuring our model reflects human standards of quality and fairness
Qualification
Required
2+ years in Quality Auditing, or a related role
Ability to clearly convey insights and escalate edge cases across teams, from frontline agents to senior stakeholders
Enjoy working from first principles, testing hypotheses, and validating ideas with data
Thrive on ambiguity, translating blockers into actionable steps and scalable improvements
Ability to manage your own queue and priorities in a fast-paced, team-oriented environment
Proficient in Microsoft and/or Google Suite
Bring an ownership mentality, strive for continuous improvement, and embody the 1% better philosophy
Preferred
Experience with machine learning processes
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase