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Argano · 2 months ago

Senior Client Success Manager - SAP Business Unit

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $165K/yr

2+ years exp

Argano is the world’s largest global digital consultancy, focusing on the transformation of high-performance business operations. The Senior Client Success Manager – SAP Business Unit is responsible for managing a portfolio of small to mid-sized SAP clients, driving client satisfaction, and identifying growth opportunities within existing accounts.

Information ServicesInformation TechnologyManagement Consulting

Culture & Values

H1B Sponsor Likely

Responsibilities

Serve as the primary relationship owner for an assigned portfolio of SAP clients, ensuring a high level of satisfaction and engagement

Partner with clients to understand their business goals and help develop strategies leveraging SAP solutions and Argano’s consulting services

Collaborate with delivery teams to ensure project success, proactive issue resolution, and alignment with client expectations

Identify and pursue upsell and cross-sell opportunities across SAP and adjacent technology offerings

Conduct business reviews to track outcomes, identify improvement areas, and ensure continued client success

Support renewal processes and contract discussions by demonstrating value delivered and future potential

Provide insight into SAP product roadmaps, new capabilities, and best practices relevant to client environments

Analyze client data and usage metrics to identify growth opportunities and risks

Develop and execute account plans that drive retention, satisfaction, and revenue growth

Collaborate cross-functionally with Sales, Delivery, and Technical Solution teams to provide a seamless client experience

Travel to client sites as needed

Qualification

SAP KnowledgeClient Relationship ManagementData AnalysisStrategic PlanningProblem SolvingCommunicationCollaborationAdaptabilityTime ManagementNegotiation

Required

Bachelor's degree in Business, Marketing, Finance, Accounting, Information Systems, or a related field

2–5 years of experience in client success, account management, or consulting within the SAP ecosystem or related technology services

Proven ability to manage client relationships, address challenges proactively, and identify new growth opportunities

Experience collaborating with technical and delivery teams in a professional services environment

Excellent verbal and written communication skills with the ability to convey complex topics clearly

Strong interpersonal skills with the ability to build trust and credibility at multiple levels

Ability to develop and execute client success plans tied to business outcomes

Analytical mindset to identify issues and implement effective solutions

Understanding of SAP technology landscape and its business impact

Ability to analyze client data to identify trends, opportunities, and risks

Strong cross-functional teamwork with Sales, Delivery, and Solution Architecture teams

Comfort working in a fast-paced environment with evolving client needs

Ability to manage multiple client engagements effectively

Skilled in renewal discussions and positioning value-based outcomes

Preferred

Familiarity with SAP products and solutions (e.g., S/4HANA, SAP ECC, SAP Analytics, SAP Cloud)

Familiarity with SAP Cloud Choice Flex Process

Company

Argano

Argano is a next-generation business and technology services provider that builds digital foundations that help businesses run better.

Founded in 2020

Plano, Texas, USA

1001-5000 employees

https://argano.com/

H1B Sponsorship

Argano has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (12)

2023 (2)