NFP, an Aon company · 5 hours ago
Flex Benefits Customer Support Specialist (HSA/ HRA/ FSA) - Remote
United States
Full-time
Remote
Entry Level
$43K/yr - $48K/yr
1+ years expNFP, an Aon company, is a recognized leader in Business Insurance, providing consultative solutions for risk and workforce challenges. The Customer Support Specialist role focuses on delivering exceptional service to clients and participants regarding pre-tax benefit accounts, ensuring they receive accurate information and support for their benefits.
ConsultingFinancial ServicesInsuranceInsurTechWealth Management
Responsibilities
Respond to participant and client inquiries via phone and email with professionalism and accuracy
Assist with questions related to eligibility, claims, reimbursements, and account details
Provide first-tier technical support for online portal access and navigation
Accurately process account transactions, claims, and updates
Maintain compliance with all regulations, confidentiality, and privacy requirements
Support onboarding of new clients and participants through setup assistance and education
Build strong, long-term relationships through clear, patient, and empathetic support
Qualification
Required
1–3 years of customer service experience required; experience with IRS Section 125 benefit plans, benefits administration, insurance, or financial services strongly preferred
Strong verbal and written communication skills
Ability to problem-solve, multitask, and prioritize in a fast-paced environment
High attention to detail and accuracy
Proficiency in Microsoft Excel, Word, and Outlook
Preferred
Associate's degree or equivalent experience preferred
Benefits
PTO & paid holidays
401(k) with match
Exclusive discount programs
Health & wellness programs
Company
NFP, an Aon company
NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges.
5001-10000 employees
H1B Sponsorship
NFP, an Aon company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (4)
2022 (10)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$948.45MKey Investors
HPS Investment Partners
2023-12-20Acquired
2018-05-10Post Ipo Equity· $198.45M
2017-02-17Post Ipo Equity· $750M
Leadership Team
Douglas Hammond
CEO
Caleb Noel
Executive Vice President, Chief Financial Officer
Recent News
Company data provided by crunchbase