Allegion · 1 month ago
Product Configuration IT Support Analyst
Indiana, United States
Full-time
Onsite
Mid Level
3+ years expAllegion is a global leader in security solutions, specializing in safety and security around the doorway and beyond. They are seeking a Product Configuration IT Support Analyst to lead support operations for their product configuration platform, collaborating with cross-functional IT teams and business users to resolve issues and enhance operational efficiency.
ElectronicsManufacturingProduct DesignSecurity
No H1B
Responsibilities
Primary responsibility is to lead support operations for product configuration team
Work with cross-functional teams to support and resolve integration issues between the product configurator and host applications (ERPs and in-house developed apps)
Lead operational support for the product configurator: triage incidents, drive root-cause analysis, provide timely resolution and communicate status to stakeholders
Own the production environment health: monitor logs, alerting, platform availability, and coordinate escalations for Priority 1 incidents (on-call rotation participation)
Translate business requirements into technical configuration/specification changes; implement, test and deploy configuration updates and enhancements
Maintain knowledge of the product configurator’s interdependencies with other corporate and external systems
Work with vendors to report bugs, verify vendor patches, and implement/test fixes in lower environments prior to production deployment, maintain and monitor product configuration platform and infrastructure
Monitor for critical issues and provide support of the product configurator
Collaborate with other IT teams (Infrastructure, DBAs, Security, Application teams) to ensure stable operations and coordinated releases
Proactively identify opportunities to improve reliability and operational efficiency (automation, alerting, backlog reduction)
Highly motivated personality with strong sense of ownership is required for this role
Qualification
Required
Self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified time frames
Ability to communicate well verbally and in writing, with various team members across the globe in roles that are both technical and non-technical
Be willing to coordinate efforts with employees including internal stakeholders, other technology teams, external suppliers/consultants, service providers, etc
Ability to translate business requirements into technical requirements
Strong administrative and organization skills with attention to detail and sense of urgency
Bachelor's degree in STEM field
3+ years of experience in the design, development, implementation, support, and integration of product configuration solutions
Experience with configurator or ERP implementations and support
Experience with Web Servers and SQL Servers
Demonstrable proficiency with MS SQL Server/Azure SQL
Experience with PowerShell, and object-oriented programming (C#, JavaScript, or similar)
Preferred
Knowledge of fenestration, mechanical/electronic security products
Experience working with ExperLogix CPQ (Configure-Price-Quote applications), V6, or similar CPQ
Benefits
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Unlimited Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
Employee Discounts through •Perks at Work•Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Company
Allegion
Allegion provides mechanical and electronic security products for residential, commercial, and institutional environments.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2024-05-21Post Ipo Debt· $400M
2022-06-07Post Ipo Debt· $600M
2013-11-29IPO
Leadership Team
Rob Martens
Senior Vice President, Chief Innovation & Design Officer, Corporate Development
Greg Katai
VP Sales and Marketing at Yonomi
Recent News
2025-11-11
Morningstar.com
2025-11-06
Company data provided by crunchbase