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Veterans in Healthcare · 1 month ago

Support Coordinator I - Orthopedics Surgery Associates Verdugo - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Los Angeles, CA

Full-time

Onsite

Entry Level

$22/hr - $34.18/hr

1+ years exp

Veterans in Healthcare is seeking a Support Coordinator I to provide strong customer service and administrative support for patients. The role involves coordinating appointments, managing patient information, and ensuring a positive patient experience within the clinic.

Health CareMilitary

Responsibilities

Demonstrates accuracy and thoroughness in entering information into computer systems

Provides medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures

Schedules patients’ evaluations, clinic appointments and at the request of the physician. This includes but not limited to laboratories, diagnostic testing and consultations as needed

Fulfills other department scheduling functions per department procedures and protocols

Reviews master schedule and anticipates requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience including but not limited to sending letters of medical necessity

Assists with clerical and scheduling needs including filing and collection of supporting documentation for billing

Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol

Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner

Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments

Gathers all documentation pertaining to patient's insurance benefits and alternative funding sources as needed

Assist in preparation of estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances

Coordinates and gathers patient information/ needs for the physicians, nurses, lab, etc

Communicates between patient and caregivers on missing documentation needed by the clinical or administrative staff., and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient

Adheres to policies aimed to protect patient confidentiality

Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times

Keeps abreast of changes within the USC healthcare system

Work collaboratively as department’s liaison/representation between the department and other hospital and physicians’ staff

Support Clinic Manager with quality assurance, patient flow, data collection, and projects, as needed

Participate in audit and correction when needed

Participate in department specific project, audit, quality/process improvement efforts

Performs other duties as assigned

Qualification

Customer serviceSchedulingCommunication skillsMicrosoft OfficeMedical terminologyDetail-orientedTeamworkFlexibilityInitiative

Required

High School or equivalent

Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence

Excellent phone and interpersonal skills

Excellent verbal and written communication skills

Detail-oriented and able to manage multiple tasks simultaneously

Possesses ability to work independently and in a team setting

Proficient skills and knowledge in computer, Microsoft Office and applicable software used in the department

Takes initiative, deals effectively with constant change, and willingly accepts responsibility

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)