Patient Service Representative I- Remote jobs in United States
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Atrius Health · 1 month ago

Patient Service Representative I- Remote

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$19.80/hr - $28.29/hr
date1+ years exp

Atrius Health is an innovative health care leader and multi-specialty group practice. The Patient Service Representative I role involves assisting patients with appointment management and providing exceptional customer service to enhance the patient experience.

Health CareHealth DiagnosticsHospitalMedical

Responsibilities

Receives incoming calls and inquires and assists patients in the management of appointments/care
Plays an integral role in the support of our patients
Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship
Must have clear verbal and written communication skills to ensure improve patient access and understanding

Qualification

EPIC experienceElectronic medical record (EMR)High-volume call center experienceCustomer service skillsTime management skillsOrganizational skillsInterpersonal skillsClear communication skills

Required

Applicants must live in Massachusetts
EPIC/ registration system experience (please list on resume as applicable)
Reliable high-speed home internet
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required
Computer experience required with the ability to use word processing and spreadsheet programs
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required
Able to communicate in a professional and appropriate manner
Strong interpersonal, customer service, time management, and organizational skills required

Preferred

A bachelor's or other non-clinical degree combined with an interest in healthcare
A minimum of one year in a clinical or customer service setting preferred
High-volume call center experience preferred
Working knowledge of patient related documents preferred

Benefits

Up to 8% company retirement contribution
Generous Paid Time Off
10 paid holidays
Paid professional development

Company

Atrius Health

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Atrius Health is a non-profit healthcare provider that offers primary and specialty healthcare services for adult and pediatric patients.
dateFounded in 2004
location
Newton, Massachusetts, USA
people-size5001-10000 employees
web-link
https://www.atriushealth.org

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-03-04Acquired

Leadership Team

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Brad Diephuis
Primary Care Physician
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Craig Monsen
Chief Medical Information Officer
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Recent News

PYMNTS.com
UnitedHealth Group Affiliate Atrius Health Plans to Acquire Boston-Area Primary Care Group
2025-10-10
Boston Globe
UnitedHealth to buy Boston-area medical group in sign Optum’s still growing
2025-10-10
GlobeNewswire News Room
Healthcare & Life Sciences NLP Market Report 2025-2030, with Case Studies of CSL Behring, IQVIA, Atrius Health, Linguamatics, Humana, Watson, Philips, and Amazon
2025-07-14
Company data provided by crunchbase