SmarterDx · 2 months ago
Manager, User Community and Engagement
United States
Full-time
Remote
Mid Level
$130K/yr - $150K/yr
3+ years expSmarterDx is a clinical AI company transforming how hospitals manage care and payment. They are seeking a Manager, User Community & Engagement to build and nurture their user community, facilitating peer-to-peer engagement and driving user adoption and retention through community strategies and events.
Artificial Intelligence (AI)Health CareHospitalInformation Technology
Responsibilities
Develop and execute a holistic community strategy that aligns with SmarterDx’s growth, adoption, and retention goals
Launch and moderate a community platform to encourage engagement, collaboration, and knowledge exchange between customers, with input from SmarterDx SMEs when appropriate
Plan, host, and manage webinars, user meetups, roundtables, office hours, and other events (virtual and in-person) to deepen connections between users and our team
Serve as a user advocate by collecting feedback, surfacing trends and pain points, and channeling them into product and training improvements
Collaborate with Customer Success, Implementation, Product, and Marketing to integrate community into onboarding, training, adoption, and retention paths
Design and manage community content in the form of discussion topics, prompts, newsletters, user success stories, resource sharing, guides, etc
Establish community governance, guidelines, onboarding, escalation paths, and moderation policies
Define and monitor community health and engagement metrics (e.g., active users, retention, participation, sentiment), and use those to continuously refine strategy
Identify and nurture community champions and ambassadors
Qualification
Required
3+ years of experience managing an online/offline community, user groups, or similar programs (ideally in SaaS, healthcare, or B2B contexts)
Strong understanding of community-building best practices, user engagement strategies, and peer-to-peer learning models
Excellent written and verbal communication skills, with demonstrated ability to engage diverse user audiences
Experience planning and executing events (webinars, meetups, cohort-based programs)
Comfort working cross-functionally, influencing without direct authority, and collaborating across product, marketing, support, and implementation
High degree of initiative and autonomy (you'll often be building new processes and iteration from scratch)
Analytical mindset; ability to define, track, and act on community metrics
Empathy for users and a genuine passion for helping them connect, learn, and succeed
Preferred
Experience in healthcare, health tech, or revenue cycle workflows
Familiarity with community software platforms (e.g. Gainsight, Higher Logic, etc)
Experience managing ambassador/advocate programs
Experience in content creation (e.g. blog posts, case studies, newsletters)
Understanding of training, onboarding, or user education best practices
Benefits
Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents.
Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Company
SmarterDx
SmarterDx is a clinical AI company that develops automated pre-bill review technology to assist hospitals in analyzing patient discharges.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$55.97MKey Investors
New Mountain CapitalTransformation CapitalFlare Capital Partners,Floodgate
2025-04-14Private Equity
2025-04-14Acquired
2024-05-14Series B· $50M
Leadership Team
Michael Gao
CEO, Co-Founder
Joshua Geleris
Co-Founder, Head of Product
Recent News
2025-10-24
Business Insider
2025-10-23
Business Insider
2025-10-23
Company data provided by crunchbase