Amazon · 8 hours ago
Technical Support Engineer, Grocery Robotics & Automation
United States
Full-time
Remote
Mid Level
$81K/yr - $182K/yr
4+ years expAmazon is searching for an innovative and solution-oriented Technical Support Engineer to join their Grocery Store Tech team. The role involves maintaining and improving automation systems, providing technical support, and collaborating with various teams to ensure optimal performance and reliability of robotic solutions.
Artificial Intelligence (AI)DeliveryE-CommerceRetail
Responsibilities
Establish and maintain safe working environments following all state and Amazon specific standards and requirements
Perform mechanical, electrical and systems assessments for new automation technology
Provide deep-dive technical solutions that encompass advanced technology applications, robotic and automation integration, vendor commissioning
Conduct post-launch reviews and support the execution efforts between internal teams and outside vendors
Troubleshoot complex technical problems and provide detailed root cause analysis
Monitor and resolve tickets escalated from operations and maintenance teams
Manage vendor relationships to drive product support, development and enhancement to increase reliability
Develop pragmatic solutions, build and/or design flexible systems without over-engineering
Consistently follow engineering best practices and where possible drive their adoption
Conduct weekly standing meetings with internal teams and vendors to plan and track deliverables
Lead critical path schedule items and escalate to leadership on potential risks
Work in close collaboration with operations, design teams, software teams and equipment vendors, working across multiple time zones
Create troubleshooting runbooks to aid onsite support teams
Work autonomously when identifying complex problems and assigning the correct priority when vendor information is insufficient
Demonstrate flexibility to travel up to 80% and be available for immediate deployment to site for large-scale event support
Qualification
Required
4+ years of software development, or 4+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience troubleshooting and documenting findings
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Experience working with data and leveraging analytics to make decisions
Preferred
Knowledge of distributed applications/enterprise applications
Experience analyzing and troubleshooting RESTful web API calls
Experience troubleshooting and debugging technical systems, or experience with automation and any version control tools
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18969)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2025-12-31
2025-12-31
2025-12-31
Company data provided by crunchbase