Five Star Technology Solutions · 3 months ago
Onsite Technician
Greencastle, IN
Full-time
Onsite
New Grad, Entry Level
$19.23/hr - $19.23/hrFive Star Technology Solutions is a company that specializes in providing technology support. They are seeking an Onsite Technician to deliver daily technical support for end-users in a local school district, ensuring effective communication and troubleshooting in a dynamic K-12 environment.
Electrical DistributionElectronicsInformation Technology
Responsibilities
Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students
Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
Perform computer imaging and software installations and maintain/repair technology inventory
Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc
Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events
Qualification
Required
Excellent communication and troubleshooting skills
Experience with troubleshooting hardware, software, and connectivity issues
A problem-solving mind, finding innovative solutions and seeing all pieces of the puzzle
A customer service background and excellent communication skills
An organized physical work area, as well as well-maintained virtual workspace utilizing Slack and Google tools
A growth mindset that is eager to learn and the ambition to pursue further education through certifications like CompTIA A+, Security+, or Network+
The ability to work effectively in both a team environment and independently
The ability to lift and move computers and other potentially heavy technology hardware
A driver's license and a source of reliable transportation to travel between school buildings
Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events
Company
Five Star Technology Solutions
We believe technology can transform K-12 education to help meet the needs of today’s learners.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$21.72MKey Investors
MMV Capital PartnersMorgenthaler Ventures
2009-11-24Series Unknown· $4.12M
2007-10-25Series Unknown· $2M
2006-11-30Series Unknown· $7.1M
Leadership Team
Dr. Jason Roseberry
CEO/President
Jim Benson
Chief Executive Officer (CEO)
Company data provided by crunchbase