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829 Studios · 1 week ago

Senior Manager, Account Management (Web)

United States

Full-time

Remote

Senior Level, Lead/Staff

$90K/yr - $120K/yr

8+ years exp

829 Studios is a Boston-based integrated digital marketing agency seeking a Senior Manager, Account Management. This role involves overseeing a team of Account Managers and managing a portfolio of high-value client relationships to ensure successful delivery of web and brand engagements, focusing on performance, profitability, and client satisfaction.

AdvertisingConsultingDigital MarketingEmail Marketing

Responsibilities

Lead, mentor, and develop a team of Account Managers across varying seniority levels

Conduct weekly team meetings, weekly 1:1s, performance evaluations, and goal-setting conversations

Foster a culture of high accountability, collaboration, curiosity, and continuous improvement

Support team members with strategic recommendations, client deliverables, and QBR presentations

Oversee team initiatives to improve department operations, documentation, and communication

Monitor and report on team performance, revenue forecasting, and utilization for CS leadership

Directly manage ~5–6 enterprise or strategic accounts as a trusted advisor and strategic partner

Lead client strategy across Wordpress, Drupal, and Shopify website build projects and ongoing support retainers

Translate business goals into integrated digital strategies and measurable outcomes

Own client presentations, quarterly business reviews, roadmaps, forecasted results, and performance reporting

Demonstrate ROI using data-driven insights, analysis, and performance outcomes

Review and refine deliverables from cross-functional teams to ensure quality and strategic alignment

Proactively manage client health, mitigate risk, and lead escalation resolution to protect revenue and retention

Own revenue forecasting for your book of business and ensure accuracy against plan

Identify upsell, cross-sell, and renewal opportunities that drive incremental growth

Drive stronger client adoption of new or emerging 829 capabilities, workflows, and tools

Improve account profitability through margin management, resource allocation, and scope adherence

Ensure teams are delivering on time, on budget, and within scope

Partner with Project Management and Department Leads to plan resources and optimize utilization

Implement process improvements that enhance speed, quality, communication, and delivery

Stay current on AI trends, and how to best implement AI into daily workflows for efficiency and successful client outcomes

Represent Account Management in cross-departmental initiatives, trainings, or task forces

Qualification

Account ManagementCMS PlatformsData AnalysisRevenue ForecastingProject Management ToolsCross-functional LeadershipEmotional MaturityContinuous ImprovementClient SatisfactionCollaboration

Required

Bachelor's degree in business, marketing, communications, or a related field

8+ years of client-facing account management experience in a digital agency environment

4+ years of experience managing direct reports, preferably within an agency environment

Proven ability to manage complex enterprise accounts with multi-channel digital programs

Deep understanding of CMS platforms (Wordpress, Drupal, & Shopify), meaning you're proficient with making backend updates yourself if needed

Demonstrated comfort working with data—turning performance metrics into insights and recommendations

Skilled at cross-functional leadership, influencing without authority, and regularly exercising emotional maturity

Strong business acumen—able to forecast revenue, track performance to plan, and protect margins

Experience with Slack, Google Workspace, and project management tools (ClickUp)

Preferred

Experience with agile or hybrid project management methodologies a plus

Benefits

Remote Workplace. You have the option to work at our office in Boston or remotely in the United States.

Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.

401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.

Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.

Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.

Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.

Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.

Continuing Education. Receive a personal budget to attend events and conferences.