Obsidian Security · 4 hours ago
Director, Technical Account Management (East)
Austin, TX
Full-time
Onsite
Director/Executive
$236K/yr - $260K/yr
10+ years expObsidian Security is a company focused on securing SaaS applications for modern businesses. The Director of Technical Account Management will build and lead a high-performing team to manage key accounts, ensuring customer value and satisfaction while driving strategic initiatives.
ComputerCyber SecurityNetwork SecuritySaaS
Responsibilities
Define the TAM operating model for large enterprises: coverage strategy, segmentation, playbooks, meeting standards, renewal rhythm, and executive engagement frameworks
Hire, mentor, and develop a diverse team of Senior/Principal TAMs; set competency ladders, enablement paths, and a rigorous quality bar for customer deliverables
Stand up durable operating mechanisms: Customer outcomes tracking and delivery, EBR cadence, risk forecasting, and closed-loop feedback into Product and Engineering
Partner with Sales, Marketing, and Support leadership on joint account planning, commercial strategy, and proactive risk/expansion plays
Establish artifacts at scale: onboarding kits, EBR/QBR templates, architecture one-pagers, runbooks, and assist with ROI/Value realization calculators
Serve as executive-aligned TAM for a small portfolio (upto 3) of F500 accounts, driving adoption, value realization, and multi-year renewal/expansion plans
Orchestrate quarterly executive business reviews, success plans, and measurable outcomes mapped to customer initiatives (risk reduction, compliance milestones, detection/response for SaaS and AI)
Lead critical moments: complex escalations, security incidents, and cross-vendor dependencies—mobilizing Support, Engineering and Product to resolution with clear comms and timelines
Demonstrate command of the platform in live environments: integrations, APIs, data flows, dashboards, and operational runbooks tied to customer workflows
Qualification
Required
10+ years in customer-facing post‑sales/services roles (TAM, Services Delivery/Consulting, Solutions Engineering/Architecture, Customer Success Architecture etc.), including at least 5+ years leading TAM/CS teams supporting large enterprises
Proven operator as a player–coach: you can personally lead top accounts while building people, process, and tooling for scale
Demonstrated strategic account management in complex environments: multi-stakeholder executive alignment, value roadmaps, QBR/EBR cadence, and commercial partnership
Enterprise credibility across security and IT: familiarity with identity (SSO/SAML/OAuth), logging/SIEM, incident response workflows, cybersecurity frameworks (such as NIST, CIS) and change management in regulated environments
Strong exec presence and communication—able to translate technical depth into business outcomes for CIO/CISO/CTO audiences
Data-driven mindset with command of health/risk models, cohort metrics, and leading indicators that predict retention and growth
Preferred
Top-tier consulting experience delivering complex programs, PMO governance, and executive advisory
Cybersecurity exposure: experience partnering with security teams and fluency with common frameworks (e.g., NIST CSF/ISO 27001/SOC 2) and modern security tooling
SaaS platform background integrating with enterprise systems (ITSM, SIEM/SOAR, EDR, data lakes/warehouses) and operating within shared-responsibility models
Technical fluency: APIs/REST, eventing, data schemas, and practical troubleshooting to guide customers and unblock teams
Bachelor's degree in a related field; advanced degree or relevant security certifications (e.g., CISSP, CISM, CCSP) are a plus
Benefits
Competitive compensation with equity and 401k
Comprehensive healthcare with dental and vision coverage
Flexible paid time off and paid holiday time off
12 weeks of new parent or family leave
Personal and professional development resources
Company
Obsidian Security
Obsidian Security is a threat detection and posture management for business-critical saas applications.
51-200 employees
H1B Sponsorship
Obsidian Security has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (1)
2022 (4)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$119.5MKey Investors
Wing Venture CapitalGreylock
2022-04-14Series C· $90M
2019-02-27Series B· $20M
2017-06-08Series A· $9.5M
Leadership Team
Hasan Imam
CEO
Ben Johnson
Co-Founder
Recent News
2025-12-29
2025-12-29
linkedin.com
2025-12-04
Company data provided by crunchbase