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Amazon · 3 hours ago

Manager I, Device Associate, Manager, Quality Services

Arlington, VA

Full-time

Onsite

Entry, Mid Level

$50K/yr - $101K/yr

2+ years exp

Amazon is a leading company in the tech industry, and they are seeking a Manager for their Quality Services organization. The role involves managing a team of quality service associates, overseeing test execution, and ensuring timely delivery while engaging with stakeholders and addressing any operational challenges.

Artificial Intelligence (AI)DeliveryE-CommerceRetail

H1B Sponsor Likely

Responsibilities

Manage a team (~ 10+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAs

Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation

Unblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.)

Raise / handle escalations, perform root cause analysis and implement corrective actions

Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions

Identify process inefficiencies, make recommendations and influence stakeholders in fixing those

Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports

Guide and mentor team members in their career progression

Participate in hiring and onboard new team members

Qualification

Quality assurance experienceProject delivery managementTeam managementData-driven decision makingWindows desktop knowledgePerformance feedbackRoot cause analysisStakeholder communicationMentoring

Required

2+ years of team management experience

Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc

Experience using data to influence business decisions

Experience an operations, project or program Manager directly managing and developing front-line managers

Preferred

Experience in quality assurance/testing/mobile industry/internet of things (IoT)

Experience managing project delivery

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Amazon

Glassdoor3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18969)

2024 (21175)

2023 (19057)

2022 (24088)

2021 (12233)

2020 (14881)

Funding

Current Stage

Public Company

Total Funding

$8.11B

Key Investors

Kleiner Perkins

2023-01-03Post Ipo Debt· $8B

2001-07-24Post Ipo Equity· $100M

1997-05-15IPO

Leadership Team

Douglas J. Herrington

CEO, Worldwide Amazon Stores

Werner Vogels

VP & CTO

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