Banc of California · 5 hours ago
Implementation Lead - Gateway
Santa Ana, CA
Full-time
Onsite
Mid Level
3+ years expBanc of California is a premier relationship-based business bank focused on providing banking and treasury management services. The Implementation Lead ensures smooth merchant integration with payment gateways by overseeing API certification, delivering tailored technical training, and supporting the adoption of gateway features.
BankingFinanceFinancial Services
Responsibilities
Lead end-to-end onboarding and integration of merchants to payment gateways, ensuring compliance with certification processes and technical requirements
Manage and facilitate API certification for merchants, providing clear guidance, troubleshooting complex integration challenges, and validating technical implementation
Deliver comprehensive training on Virtual Terminal operation and advanced gateway features, tailored to the unique needs of each merchant
Develop and maintain training and support materials, including guides, FAQs, and knowledge base articles, covering both API and gateway functionality
Provide consultative support to the business development team in scoping gateway solutions for prospective and current merchants, offering technical insight and solution design expertise
Engage directly with merchants to deliver training, answer technical questions, and ensure successful adoption of gateway features
Function as the escalation point for client support teams, resolving complex or high-priority technical issues related to integration, configuration, or gateway operation
Stay abreast of industry trends, new gateway features, and best practices, incorporating these insights into merchant enablement strategies and support resources
Collaborate with product, engineering, and customer success teams to relay merchant feedback and drive continuous improvement of gateway solutions
Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions
Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action
Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
Performs other duties and projects as assigned
Qualification
Required
High School diploma or equivalent required
Bachelor's degree in computer science, Information Technology, Business, or a related field equivalent work experience preferred
Minimum 3 years of experience in payment gateway integration, API support, or merchant onboarding within the payments industry
Solid understanding of payment gateway architecture, APIs, and Virtual Terminal solutions
Experience designing and delivering technical training to both technical and non-technical audiences
Strong troubleshooting, analytical, and problem-solving skills
Excellent communication and interpersonal abilities, with a customer-centric approach
Experience supporting sales or business development initiatives with technical solutioning
Familiarity with PCI-DSS compliance and secure payment processing
Ability to quickly learn new technologies and adapt approaches to diverse merchant needs
Demonstrated ability to work cross-functionally and manage multiple priorities in a fast-paced environment
Client-focused mindset, with demonstrated ability to resolve issues and deliver outstanding service
Ability to work collaboratively across teams and departments
Benefits
You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
Eligible team members receive paid vacation days, holidays, and volunteer time off.
To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.
Company
Banc of California
Banc of California provides a full-service banking and home lending to individuals and their businesses and families.
1001-5000 employees
H1B Sponsorship
Banc of California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$20MKey Investors
Patriot Financial Partners
2013-12-05Post Ipo Equity· $20M
2002-08-23IPO
Leadership Team
Ken McMullen
Treasurer
Recent News
2025-12-08
2025-11-12
2025-11-07
Company data provided by crunchbase