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Community Choice Financial Family of Brands · 2 hours ago

Customer Service Representative

Salina, KS

Full-time

Onsite

New Grad, Entry Level

$14.50/hr - $14.50/hr

Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the U.S., dedicated to providing financial solutions to customers. As a Customer Service Representative, you will build relationships with customers, process transactions, and contribute to a positive in-store experience while receiving training and support for career advancement.

Financial ServicesLending

Responsibilities

Connect with customers to cultivate lasting relationships that drive repeat business

Review, validate, and process customer transactions with accuracy

Maximize customer success by offering personalized financial services that fit their lifestyle

Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system

Build new business by completing daily call campaigns

Assist in customer account management and collections by accepting payments and managing customer appointments

Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events

Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed

Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations

Engage in ongoing training and stay current on product and process changes

Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards

Conduct additional tasks as directed by leadership

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements

Qualification

Customer serviceData entryPoint of Sale (POS) systemCash handlingBilingual (English/Spanish)Microsoft OfficeCommunication skillsAttention to detail

Required

A high school diploma or equivalent

Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues

Meticulous attention to detail and ability to accurately enter data

Proficiency in using phones, POS system, Microsoft Office, and other computer systems

Must be at least 18 years of age (19 in Alabama)

Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law

The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard

Preferred

Experience in check cashing, document verification, and/or money order processing

Prior cash handling, cash drawer/vault management experience

Bilingual (English/Spanish) is a plus and may be required for certain locations

Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)

Benefits

Paid on-the-job training and a comprehensive new hire program.

Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.

Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.

Performance-based career advancement.

Educational Reimbursement Program.

Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).

Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.

Company-Sponsored Life and AD&D Insurance.

Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.

Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.

Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.

Paid time off that grows with you, starting with 12 days in your first year.

Company

Community Choice Financial Family of Brands

With online and in-store products and services across the country, Community Choice Financial Family of Brands offers our customers, Team Members, and communities the Power of Choice.

Founded in 1989