Early Career Help Desk Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

Gainwell Technologies · 4 hours ago

Early Career Help Desk Technician

positionRancho Cordova, CA
timeContract
remoteHybrid
seniorityNew Grad, Entry Level
money$43K/yr - $62K/yr
date0+ years exp

Gainwell Technologies is a company that values contributions and promotes career development. The Early Career Help Desk Technician will be responsible for answering help desk inquiries, assisting customers with technical problems, and ensuring customer satisfaction through effective problem resolution.

Health CareInformation Technology
check
H1B Sponsor Likelynote

Responsibilities

Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met
Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems. Resolves and/or refers highly complex technical problems as appropriate
Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved
Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates
May provide leadership and work guidance to less experienced personnel

Qualification

Technical support experienceProblem-solving skillsCustomer service skillsOperating systemsTechnical training

Required

High school diploma or G.E.D
0-3 years of technical or customer support experience
Experience working with company products and operating systems
Experience with solving computer-related problems

Preferred

2 or more years of technical training preferred

Benefits

Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Variety of leadership and technical development academies

Company

Gainwell Technologies

twittertwitter
Glassdoor3.2
company-logo
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
dateFounded in 2009
location
Irving, Texas, USA
people-size10001+ employees
web-link
https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (78)
2023 (56)
2022 (96)
2021 (33)

Funding

Current Stage
Late Stage
Total Funding
$1M
2023-06-06Grant· $1M

Leadership Team

leader-logo
Paul N. Saleh
President and Chief Executive Officer
linkedin
leader-logo
Gary Call
Chief Medical Officer
linkedin

Recent News

GlobeNewswire
Gainwell Expands Rural Health Transformation Collaborative with New Partners, Advancing a Connected Ecosystem
2025-12-18
bloomberglaw.com
Medicaid Firm Struggles to Block Data From India Workers (1)
2025-12-12
GlobeNewswire
Gainwell Technologies Advances SNAP Accuracy with Predictive Analytics and Data Intelligence
2025-12-11
Company data provided by crunchbase