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Viral Nation · 6 hours ago

Director, Client Services (Influencer Marketing)

United States

Full-time

Remote

Director/Executive

8+ years exp

Viral Nation specializes in building social-first ecosystems for brands, connecting with the modern consumer journey. They are seeking a Director of Client Services to foster strong client relationships, provide leadership to the client services team, and develop strategies to maximize account potential.

AdvertisingMarketingSocial Media

Responsibilities

Foster strong relationships with key clients to gain a deep understanding of their needs and strategic business objectives, driving growth

Provide leadership, guidance, and mentorship to ensure a 5-star client experience, supporting our client services team in delivering disruptive, business-building work of high quality within budget and on time

Own crucial account metrics such as revenue growth and profitability

Develop effective strategies to maximize account potential, including growth to new business lines, groups and geographies

Lead the development of client proposals, including strategic direction, pricing, and creative concepts

Collaborate with cross-functional teams, including Creative, Strategy, Production, and Paid Media etc

Align with client objectives to design best-in-class social campaigns

Stay current with industry trends, market developments, and emerging technologies

Share insights and knowledge with the team to drive innovation and foster growth. Indirectly oversee several supporting team members from different capabilities, as well as external partners for each project

Ensure accurate and timely delivery of client campaigns, managing resources and workflows to optimize efficiency and effectiveness

Strong understanding of how businesses are measuring their marketing spends

Qualification

Client services experienceAccount managementTeam leadershipInfluencer marketingStrategic acumenRelationship buildingMentorshipCross-functional collaboration

Required

8+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment

Proven track record of developing, maintaining and growing strong relationships with key clients to ensure a deep understanding of client needs and strategic business objectives

Experience overseeing key account metrics, including client satisfaction, revenue growth, and profitability, with a focus on driving results

Ability to lead and develop high-performing teams in a fast-paced environment