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SpotHero · 1 hour ago

Technical Support Specialist

Chicago, IL

Full-time

Onsite

Mid Level

$60K/yr - $75K/yr

3+ years exp

SpotHero is a rapidly growing company focused on transforming the parking industry through technology. They are seeking a Technical Support Specialist to join their Revenue Operations team, responsible for supporting third-party integrations and troubleshooting technical issues for operators using the SpotHero platform.

ConsumerDeveloper APIsMarketplaceMobile AppsParkingTransportation

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Troubleshoot various networking or hardware issues at affected supply locations and escalate where appropriate to internal or external teams

Diagnose ongoing trends at various supply locations through research, investigation, and understanding of multiple internal systems

Work with Operators, PARCS vendors, IT services vendors, Sales Ops, and Growth Managers to support new and existing supply locations on the SpotHero platform

Partner with the Integrations Squad to proactively and reactively provide insight and suggest improvements to the support and onboarding intake process

Manage the Technical Accounts Salesforce queue to ensure it is maintained at acceptable levels and status is accurate and current

Develop and revise our playbooks and knowledge base to improve company efficiency

Provide support to the onboarding team with additional technical expertise

Partner with Product and Engineering teams to increase efficiency at diagnosing, documenting, and resolving complicated issues

Help define opportunities and requirements for operator integrations

Keep the credential data safe to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained

Identify larger system trends through data review and escalate internally to the appropriate teams

Qualification

Technical SupportNetwork TroubleshootingAPI TechnologiesSQL KnowledgeSalesforceLogging ToolsAnalytical SkillsProcess ImprovementRelationship ManagementCollaborationTime Management

Required

Bachelor's degree in Computer Science, Computer Engineering, or a related field or equivalent hands-on experience in technical support

3+ years experience in a technical support role working with Network related products

Ability to maintain a high level of productivity while managing multiple competing priorities

Proven understanding of web technologies such as Chrome, Safari, Firefox, etc

Good understanding of API technologies and troubleshooting (Postman preferred)

Intermediate SQL knowledge (DataGrip preferred)

Experience with logging and monitoring tools such as Sumo Logic

Experience with GSuite, Salesforce, Jira and Confluence

Preferred

Postman

DataGrip

Sumo Logic

Looker

Jira

Confluence

SOAPUI

Benefits

We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life

Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.

Grubhub weekly lunch stipend for in office days

Udemy and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.

Annual parking stipend – Duh. We help people park!

The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.

Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.

Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program.