Sealed Air Corporation · 2 months ago
Field Service Technician-Fort Wayne, IN
Streetsboro, OH
Full-time
Hybrid
Mid Level
3+ years expSealed Air Corporation is a global leader in packaging solutions that protect essential goods. The Automation Technical Service Representative will be responsible for the installation, maintenance, and repair of automated packaging equipment, ensuring optimal system performance and building strong customer relationships.
Consumer GoodsE-CommercePackaging ServicesRetail
Responsibilities
Installation & Integration: Install, commission, and integrate Sealed Air’s automated packaging systems at customer locations, ensuring systems are fully operational upon completion
Maintenance & Service: Perform both preventative and emergency maintenance to address mechanical, electrical, and software-related issues, ensuring optimal system performance
Troubleshooting & Diagnosis: Diagnose and troubleshoot equipment malfunctions both remotely (via phone) and on-site, providing timely and effective solutions to minimize downtime
Calibration & Adjustment: Calibrate and adjust machinery settings to ensure the highest product quality and operational efficiency
Customer Support & Training: Provide technical guidance and training to customers on the proper operation, maintenance, and troubleshooting best practices of automated packaging equipment
Collaboration: Work closely with leadership, engineering, and support teams to ensure customer issues are resolved, reported, and communicated for future system improvements
Service Documentation: Document all service activities, including maintenance schedules, work orders, repairs, parts used, inventory management, and customer communications
Sales & Upselling: Identify opportunities for upselling service and maintenance agreements, along with elective services, directly with customers
Customer Relationship Management: Maintain professional relationships with customers, acting as the primary point of contact for technical inquiries or concerns, and ensuring customer satisfaction
Health & Safety Compliance: Adhere to all health, safety, and environmental protocols during service activities to ensure a safe working environment
Travel Requirements: Travel to customer locations within the region as needed, with the flexibility to work occasional nights or weekends
Organizational Skills: Demonstrate strong organizational and time management skills, including the ability to independently schedule weekly activities and prioritize tasks
Team Engagement: Attend team meetings and training courses as required to stay up to date with product knowledge and service procedures
Qualification
Required
Associate's degree in Engineering, Automation, Electronics, or a related field, with demonstrated field experience; or a minimum of 3-4 years in a similar technical role
Proven experience in troubleshooting, repairing, and maintaining automated packaging systems, robotics, or comparable machinery
Strong understanding of electrical, mechanical, and PLC/control systems, as well as experience with external industrial automation systems such as conveyors and packaging machinery
Ability to read, understand, and interpret electrical and mechanical schematics for troubleshooting purposes
Familiarity with industry safety standards and protocols, particularly in manufacturing environments
Excellent written and verbal communication skills for clear interaction with customers, team members, and leadership
Strong analytical and troubleshooting skills, with the ability to think critically and solve complex problems under pressure
Ability to travel to customer locations and work in various environments, with flexibility for occasional overnight or weekend travel
Proficiency with basic computer tools for diagnostic purposes, reporting, and service management systems
Valid, unrestricted U.S. driver's license and the ability to secure a valid U.S. Passport (or already possess one)
Ability to lift and carry heavy objects (up to 75 lbs) as required during service activities
Company
Sealed Air Corporation
Sealed Air is in business to protect, to solve critical packaging challenges, and to make our world better than we find it.
10001+ employees
H1B Sponsorship
Sealed Air Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (19)
2022 (20)
2021 (15)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$1.16B2025-11-17Acquired
2024-06-17Post Ipo Debt· $396M
2023-11-08Post Ipo Debt
Leadership Team
Patrick Kivits
CEO
Sam Marfatia
Director Strategic Marketing
Recent News
2026-01-09
2026-01-08
Company data provided by crunchbase