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Petsense by Tractor Supply · 1 day ago

Team Lead Petsense

Dunn, NC

Part-time

Onsite

Mid Level

Petsense by Tractor Supply is committed to outstanding customer service and operational excellence. The Team Lead assists the Store Manager in executing sales and merchandising objectives while promoting a safe work environment and training team members on policies and procedures.

PetRetailTraining

Responsibilities

Maintain regular and predictable attendance

Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs

Uphold and promote a safe and productive work environment by following and enforcing policies and procedures

Take the initiative to support selling initiatives (TEAM):

Thank the Customer

Engage with the customer and/or pet

Advise products or services

Make it Memorable

Execute assigned basic, promotional, and seasonal merchandising activities

Perform Opening/Closing procedures

Transport and make deposits to bank

Assess store conditions and assign duties

Organize and prioritize workflow through the use of the daily planner

Recovery of merchandise

Participate in mandatory freight process

Perform regular and promotional price change activities

Resolve customer complaints/issues and ensure the customer has a positive experience

Adhere to loss prevention standards and respond to any alarm calls as needed

Communicate with Team Members on job functions, responsibilities and financial goals

Operate cash register/computer supervising cash handling procedures

Assist Team Members on appropriate application of policies and procedures

Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required

Complete all documentation associated with any of the above job duties

Qualification

Pet product knowledgeBasic computer skillsInterpersonal skillsCustomer serviceTeamwork

Required

Maintain regular and predictable attendance

Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs

Uphold and promote a safe and productive work environment by following and enforcing policies and procedures

Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable

Execute assigned basic, promotional, and seasonal merchandising activities

Perform Opening/Closing procedures

Transport and make deposits to bank

Assess store conditions and assign duties

Organize and prioritize workflow through the use of the daily planner

Recovery of merchandise

Participate in mandatory freight process

Perform regular and promotional price change activities

Resolve customer complaints/issues and ensure the customer has a positive experience

Adhere to loss prevention standards and respond to any alarm calls as needed

Communicate with Team Members on job functions, responsibilities and financial goals

Operate cash register/computer supervising cash handling procedures

Assist Team Members on appropriate application of policies and procedures

Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required

Complete all documentation associated with any of the above job duties

Ability to lift 50+ pounds

Ability to occasionally lift or reach merchandise overhead

Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders

Ability to move throughout the store for an entire shift

Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area

Ability to constantly operate store equipment such as computer, cash register, and other store equipment

Ability to read, write, and count accurately to complete all documentation

Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers

Ability to process information / merchandise through the point-of-sale system

Ability to handle and be in contact with birds/poultry

Ability to successfully complete all required training and certification

Ability to travel as required in support of district needs

Driving a vehicle

Preferred

High School Diploma is preferred

Pet/Live Animal, pet food, pet product knowledge is strongly preferred

Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict

Basic computer skills

Ability to perform and execute principle responsibilities of Team Members

Benefits

Medical, dental, and vision coverage

Company-paid life and disability insurance

Paid parental leave

Tuition reimbursement

Family planning resources such as adoption and surrogacy assistance

Company

Petsense by Tractor Supply

Petsense, a wholly owned subsidiary of Tractor Supply Company (NASDAQ: TSCO), is a pet specialty retailer focused on meeting the needs of pet owners, primarily in small and mid-size communities.

Founded in 2005