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Gen · 1 month ago

Resources Retention Agent

USA - Arizona, Tempe

Full-time

Onsite

Entry Level

1+ years exp

Gen is a global company powering Digital Freedom through consumer brands, and they are seeking a Resources Retention Agent to handle member cancellation calls and work to resolve issues. The role focuses on retaining members by providing solutions or promotional offers and requires thorough knowledge of NortonLifeLock products and services.

Cyber SecurityDigital MediaInformation Technology

Responsibilities

Manage outbound and inbound cancellation calls from existing members

Follow prescribed call flows, scripts, and disclosures as directed by leadership

Deliver a positive member experience with every call interaction

Mitigate revenue loss and maximize member relationships

Adhere to scheduled shift and maximize productivity as defined by leadership

Complete required training to maintain product/business knowledge as well as comply with mandatory training classes (e.g. insider trading, reboot, etc.)

Maintain job related knowledge by openly and actively participating in 1x1 coaching sessions with direct supervisor

Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security

Ability to follow and abide by all information and security policies and practices