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Allianz Trade in North America · 2 weeks ago

SENIOR COLLECTIONS SPECIALIST

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

$48K/yr - $52K/yr

Allianz Trade in North America is a trusted insurance and asset management company. The Senior Collections Specialist is responsible for negotiating debt payment plans and ensuring the collection of payments for domestic and international cases, while avoiding legal actions.

Insurance

Responsibilities

Collect on all domestic cases and International incoming from service users (other business units) cases

Comply with organizational standards and operational guidelines

Ensure the terms and conditions of the internal Service Level Agreement are followed and provide feedback

Assess and define the adequate collection action plans during the pre-legal phase from the opening to closing

Perform direct collection actions to get payment of the debts, acquire debtor acknowledgement of the debt and / or agree on payment plans / settlements that are within the guidelines outlined with the debtors

Obtain appropriate approval(s) for any payment plans / settlements that are outside of the guidelines

Utilize your expert judgment to determine if the payment plan / settlement offer from the debtor is the best possible outcome for the policy holder, client or service user

Document any dispute of the debt by the debtor, take actions to resolve said dispute in the pre-legal phase (when possible) and collect the non disputed portion of the debt

Monitor and confirm expected payments made directly to the policyholder, client, service users (other business units) so that they can be appropriately recorded on the case

Inform appropriate stakeholder on the debt collection process and relevant developments / status of the collection

Advise policyholders, brokers, clients and service users on appropriate next steps of the pre-legal collection process and answer all questions

Qualification

Debt collectionNegotiation skillsPayment plansDispute resolutionStakeholder communication

Required

Experience in collections, specifically business to business collections

Ability to negotiate payment plans and settlements

Expert judgment in determining the best possible outcomes for clients

Strong communication skills to inform stakeholders about the debt collection process

Ability to document disputes and take actions to resolve them

Knowledge of organizational standards and operational guidelines

Benefits

Competitive compensation

Annual bonus eligibility and/or commission structure opportunities

401(k) discretionary match of up to 6%

Flexible work schedules

Health and wellness benefits

Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off

Tuition Reimbursement

Family care resources, including fertility and adoption benefits

Company

Allianz Trade in North America

Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of Surety bonds, debt collection processes, e-commerce credit insurance, structured trade credit and political risk.

Founded in 1883