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CyberCoders · 1 week ago

Principal Customer Applications Engineer (Up to $500 package!)

San Jose, CA

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $200K/yr

5+ years exp

CyberCoders is a global infrastructure tech provider delivering high-performance semiconductor and enterprise software solutions. They are seeking a highly skilled Customer Applications Engineer to lead technical engagement for advanced AI projects with major cloud clients, ensuring successful integration and providing architectural guidance throughout the product lifecycle.

RecruitingSearch Engine

Growth Opportunities

H1B Sponsored

Hiring Manager

Sally Janavicius

Responsibilities

Lead technical engagement with strategic customers to ensure successful integration of interconnect technologies into AI and custom server designs

Pre-design phase: Collaborate with customers to capture design requirements, align them with product roadmaps, and monitor progress toward design wins

Post-design phase: Support new product introduction (NPI) milestones to meet customer launch timelines

Provide architectural guidance and schematic reviews, educating customers on product capabilities and best practices

Manage and resolve reported product issues, ensuring timely progression to final disposition and clear communication of status

Serve as the central point of contact between internal engineering teams (systems, quality, development, performance, test, manufacturing) and external stakeholders for efficient debugging and resolution

Coordinate technical training sessions for customer teams

Identify and mobilize resources needed to close customer issues effectively

Escalate critical or sensitive defects to leadership with clear action plans

Organize and lead meetings with account teams and customers, documenting outcomes and action items

Communicate technical feedback to marketing, product management, and engineering regarding customer designs and feature requests

Manage expectations and deliverables, track incident metrics, and implement process improvements

Travel as needed, including occasional international trips

Qualification

Technical project managementCustomer applications engineeringSoftware/hardware developmentAI server platformsAccount coordinationTechnical problem-solvingPCIe switch experienceCommunication skillsLeadership skillsCustomer-focused mindset

Required

Minimum 5 years of experience in one or more of the following areas: technical program management, customer application engineering, or software/hardware development involving complex customer features, troubleshooting, and solution delivery

Knowledge of AI server platforms and system architecture

Background in managing high-profile enterprise accounts within the semiconductor or computer hardware/software sectors

Outstanding communication skills-clear written and verbal abilities combined with strong presentation, negotiation, and relationship-building expertise

Proven experience in account coordination and escalation handling, including driving critical technical communications across global regions such as China and Taiwan

Demonstrated leadership and collaboration skills, with the ability to guide projects and resolve issues effectively

Capability to manage multiple priorities and customer-facing tasks simultaneously

Customer-focused mindset with flexibility to support activities across different time zones

Hands-on approach to technical problem-solving, including debugging and data analysis, and familiarity with software concepts

Highly self-motivated and quick to learn new technologies and processes