The Chefs' Warehouse · 1 hour ago
Customer Service Representative
Bronx, NY
Full-time
Onsite
Mid Level
4+ years expThe Chefs' Warehouse is a leading food service distribution company that has been providing exceptional quality for over 40 years. They are seeking a Customer Service Representative who will listen to customer service issues and provide innovative solutions while maintaining strong customer relationships.
CateringFood and BeverageFood ProcessingHotelMeat and PoultryRestaurants
Responsibilities
Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system
Run production reports as requested by the warehouse team
Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available
Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members
Build and maintain customer relationships
Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service
Assist with processing special orders and customer price lists
Run credits as approved by management
Assist with AR/AP functions
Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent
Attend sales meetings and take part in sales activities as needed
Additional projects or tasks may be assigned as needed
Qualification
Required
High School Diploma or higher degree required
2-4 years of meat industry experience required
Minimum 4 years in customer service/sales required
Ability to read, write, and speak fluently in English language required
Strong technology and computer skills required
Must be a team player with a positive attitude
Self-motivated, professional ability to multitask, and work well under pressure
Preferred
Spanish a plus
Experience with Canopy system a plus
Benefits
Paid Vacations, Paid Holidays
Health, Dental and Medical Benefits
Weekly pay
Life Insurance
5% above cost for our high-quality food products
Employee discounts for travel and events
401k
Employee Stock Purchase Plan
Company
The Chefs' Warehouse
The Chefs' Warehouse, North America's top specialty food distributor since 1985, offers over 88,000 premium products to elite restaurants, hotels, and gourmet shops.
1001-5000 employees
H1B Sponsorship
The Chefs' Warehouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$250M2022-12-07Post Ipo Debt· $250M
2011-07-28IPO
Leadership Team
James Leddy
Chief Financial Officer
John Austin
CFO
Recent News
2025-11-14
2025-10-31
2025-10-31
Company data provided by crunchbase