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Commonwealth Fusion Systems · 1 month ago

Service Desk Engineer

Devens, MA

Full-time

Onsite

Entry, Mid Level

$60K/yr - $95K/yr

Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy. The Service Desk Engineer will be the first point of contact for IT issues, assisting in engineering projects, managing end-user devices, and collaborating with the cybersecurity team to enhance security and automate processes.

Clean EnergyElectrical DistributionEnergyEnvironmental EngineeringRenewable Energy

Responsibilities

Work on a team as a primary point of contact to deliver top-notch support to our highly technical end users with grace, patience, and efficiency

Assist in the management of end user devices throughout their entire life cycle, including procurement, configuration, maintenance, and disposal

Work day to day with members of our IT team to assist in engineering projects and various tasks as needed

Implementation and support of enterprise solutions such as Mobile Device Management, Identity and Access Management, Enterprise Anti-Malware, Imaging, etc

Collaborate with the cybersecurity team to remediate vulnerabilities: Partner with cybersecurity analysts to address identified security risks, including deploying patches, implementing encryption, and updating security configurations on end-user devices to ensure compliance with security policies and industry best practices

Evolve current processes with an eye towards automating the repetitive tasks so the humans can focus on solving the hard problems and the ability to work independently but also strong team collaboration and communication skills

Support the technical onboarding experience for new CFS employees making sure they have the equipment and tools to be successful

Provide rotational Flex Hours and off-hours support as well as occasional after-hours availability for system upgrades, etc

Execute on short to mid term assignments that are set by management. Some problem solving skills are required and engages appropriate resources when barriers arise. Able to plan out work based on clearly defined goals. Contribute proactively to policy and process development

Understand how their work fits into team strategy, and are able to prioritize short to mid term tasks to align with that

Provide documentation, instruction and collaboration for other team members and the community

Collaborate with team members and the wider community by providing documentation and instructions

Qualification

Desktop supportActive DirectoryEnterprise solutionsJAMFScriptingAutomationNetworking experienceCustomer serviceTeam collaborationProblem solvingDocumentation skills

Required

Previous experience providing customer-facing desktop support

Experience participating in the implementation and support of enterprise wide systems (e.g. G Suite, Dropbox, Okta, Zoom, etc.) as well as experience auditing systems

Experiencing working in and understanding of an Active Directory / Azure AD environment

Experience supporting end users on Windows, Mac, and Linux

JAMF, MECM/SCCM or Intune experience imaging machines, providing remote support, and supporting remote installation of applications

Previous experience in supporting users both in office and working remotely

Jira, Confluence, and Fresh Service Management experience

AWS and Infrastructure experience a plus

Networking and security experience a plus

Scripting and automation experience a plus

Linux experience a plus

Familiarity with the organized chaos that comes within a startup environment

Ability to occasionally lift up to 50 lbs

Perform activities such as typing, standing, or sitting for extended periods of time

Willingness to occasionally travel or work required nights/weekends/on-call

Work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, high current, pressure systems, and cryogenics