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Ezee Fiber · 1 month ago

Technical Support Representative (Contact/Call Center)

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

Ezee Fiber is a company that values speed, simplicity, and service in delivering connectivity solutions. They are seeking a passionate Technical Support Representative to provide exceptional customer service and technical support as the first point of contact for customers.

InternetTelecommunicationsWired Telecommunications

No H1B

Responsibilities

Master Telecommunications: Dive deep into telecommunications, infrastructure, and backbone technologies

Troubleshoot Like a Pro: Analyze and resolve customer issues with precision and efficiency

Flex Your Schedule: Adapt to company demands with a flexible schedule, including evenings, third shifts, and weekends

Deliver Exceptional Service: Provide top-notch customer service experiences and assist customers with their technical questions

Document Everything: Accurately record all customer interactions, troubleshooting steps, and resolutions in our CRM

Train and Support: Help train new team members on technical procedures and customer service best practices

Escalate When Needed: Recognize and escalate complex or persistent issues to higher-level technical support or engineering teams

Qualification

Telecommunications knowledgeTechnical support experienceMicrosoft Office SuiteAnalytical skillsMultitaskingIndependent workerCommunication skillsAdaptabilityDetail-oriented