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D&B Supply · 2 months ago

Supervisor - Sporting Goods

Boise,ID,US

Full-time

Onsite

Mid Level

D&B Supply is a retail company specializing in sporting goods, and they are seeking a Supervisor for their Sporting Goods department. The role involves providing customer service, selling merchandise, training staff, and managing department inventory while ensuring compliance with laws and company policies.

E-CommerceE-Commerce PlatformsSporting Goods

Responsibilities

Provide direct customer service and support by selling firearms, fishing, archery, camping and related items

Complete and review ATF forms, make sales and follow-up calls

Work closely with management in completing sales objectives and staffing needs

Conduct and write performance reviews on department team members

Train new hires, monitor and coach sporting goods staff on selling techniques and merchandising

Sell merchandise and advise customers on merchandise features, advantages, and benefits both face to face and over the phone

Demonstrate product features, functions and accessories

Provide merchandise/product knowledge to customers and recommend alternative or accessory goods

Verify detailed information from customers for firearms sales related background checks

Utilize ATF, FBI, and State systems when appropriate

Responsible for receiving and displaying merchandise in accordance with specific established policies, procedures and standards

Accountable for department inventory

Answer telephones and handle routine customer telephone inquiries

Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of inventory and merchandise

Move material using appropriate material handling tools and equipment including but not limited to: by hand, hand truck, pallet jack, dolly, and/or operation of forklifts or other vehicles

Other duties as assigned by management, related to customer service, merchandising and handling of products

Qualification

Firearms knowledgeSales experienceCustomer serviceInventory managementComputer skillsTeamworkAttention to detail

Required

Must be 18+ years of age to work in the sporting goods department

Must be 21+ years of age to work at the gun counter

Sales and firearms experience preferred but not required

Hunting, fishing, camping, shooting and general outdoors experience is preferred, not required

Knowledge of how to mount, level, and boresight firearms preferred, not required

Excellent customer service and ability to build strong customer relationships and follow through is desired

Rigorous attention to detail

Computer skills required

Ability to understand and follow specific instructions and procedures

Ability to resolve difficult or stressful customer service issues

Ability to sort, check, count, and verify numbers

Ability to work as a team

Must be able to pass a thorough background check

Must be willing to work any retail shift

Ability to complete training courses and pass certification tests provided by D&B Supply

Must be able to work majority of shift standing and be able to lift up to 75 pounds (majority of lifting will be between 5 to 45 lbs) to move merchandise

Must be able to climb, reach, bend, stoop and crawl

Must be able to physically participate in resets, remodels and reconstruction projects