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RWJF · 1 month ago

Senior Software Analyst

Princeton, NJ

Full-time

Hybrid

Mid, Senior Level

$122K/yr - $135K/yr

3+ years exp

The Robert Wood Johnson Foundation (RWJF) is a leading national philanthropy dedicated to transforming health in our lifetime. The Senior Software Analyst role involves supporting the modernization of RWJF's Grants Management system by bridging business partners and technical teams to ensure Salesforce solutions align with the foundation's mission and operational workflows.

Non-profit Organization Management

Comp. & Benefits

Responsibilities

Collaborate with RWJF Program staff, Grants Management, IT, and external partners to elicit, document, and validate business requirements aligned with the grantmaking lifecycle

Translate grantmaking processes into scalable Salesforce solutions using the Grantmaking Application with Nonprofit Cloud and Experience Cloud and ensure alignment with RWJF’s operational and strategic goals

Develop user stories, acceptance criteria, and test cases to support application intake, review, award, disbursement, and reporting phases

Support integration efforts with systems such as Workday, Docusign, and Guidestar/Candid; collaborate with developers, project managers, and vendors to ensure deliverables meet contractual and quality standards

Facilitate workshops and feedback sessions to align system capabilities with business needs; support change management, training, and adoption strategies for internal teams and external grantees

Manage QA processes across development projects, including integration testing, defect tracking, and adherence to functional policies and best practices

Provide technical guidance and documentation to end users, ensuring solutions are intuitive, effective, and user friendly

Maintain current knowledge of evolving technologies—especially user interface development tools and web platforms—and promote consistent application of functional procedures and QA standards

Define and manage full software development lifecycle plans, including scoping, scheduling, prototyping, testing, user acceptance, and implementation

Qualification

SalesforceBusiness AnalysisAgile/ScrumQuality AssuranceUser SupportProject ManagementTechnical DocumentationCommunication SkillsInterpersonal SkillsTime ManagementProblem-SolvingAdaptability

Required

Commitment to racial and health equity and the Foundation's vision, values, and Guiding Principles

Three to five years of Business Analyst experience, with 2+ years in Salesforce projects, preferably in nonprofit or philanthropic organizations

Experience with Salesforce Grantmaking Applications with Nonprofit Cloud, Experience Cloud, and configuration management

Proficient in Agile/Scrum methodologies and tools like Jira and Confluence

Demonstrated understanding of the full application development lifecycle

Experience with two or more full lifecycle Salesforce implementations

Experience managing agile build cycles, including sprint planning, backlog grooming, and iterative development

Hands-on experience with application testing tools such as Playwright

Proven ability to perform QA activities including manual testing, defect tracking, and validation of software functionality

Experience supporting change management and training for diverse user groups

Experience supporting end users and developing user-friendly documentation

Strong communication and partner engagement skills

Core Microsoft 365 skills including use of Word, Excel, PowerPoint, Outlook, Teams, OneDrive and SharePoint

Demonstrated project management experience, including managing multiple projects and/or project teams

Ability to define test plans, test cases, and acceptance criteria in collaboration with cross-functional teams

Strong orientation toward quality assurance and process improvement

Proven analytical and problem-solving abilities

Strong written and verbal communication skills

Ability to present technical concepts in user-friendly language

Strong interpersonal skills; able to work independently and collaboratively in a team environment

Excellent time management skills and ability to prioritize tasks under pressure

Adaptability to shift priorities and deadlines

Bachelor's degree in business, Information Systems, Public Administration, or related field

Preferred

Candidates whose experience exceeds the minimum requirements will be considered with particular interest for the role: Five or more years of experience with Salesforce certifications including Certified Business Analyst, Administrator, Nonprofit Cloud Consultant and/or Solution Architect; experience with grantmaking systems and nonprofit data standards; knowledge of data governance, security models, and impact reporting frameworks

Seven or more years of experience with Salesforce certifications including Certified Business Analyst, Administrator, Nonprofit Cloud Consultant and/or Solution Architect; experience with grantmaking systems and nonprofit data standards; knowledge of data governance, security models, and impact reporting frameworks