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University of Pittsburgh · 2 months ago

Senior IT Consultant

Pittsburgh, PA

Full-time

Onsite

Senior Level

5+ years exp

The University of Pittsburgh is seeking a Senior IT Consultant to provide advanced technical support to its executive offices. The role involves diagnosing complex computing issues, configuring end user devices, and training junior staff within a mixed environment of Apple and Windows devices.

Higher Education

No H1B

U.S. Citizen Only

Responsibilities

Diagnose and resolves complex computing issues and provides expert-level technical support

Configures end user devices

Handles escalated issues from junior staff and trains junior staff

Maintaining/configuring computing equipment located in multiple locations

Extensive knowledge of operating systems and networking technology

Function with standard PC and Mac equipment located throughout the University as well as telephony systems and software applications

Written and verbal communication

Interpersonal relations

Analyzing and organizing information

Planning technology roadmap for area supported

Proficient knowledge of IT

Frequent travel between buildings on campus for meetings/events and satellite locations supported

Installation of office systems as well as on-going troubleshooting

Conduct training presentations

Lifting and carrying equipment up to 50 lbs

Sit or stand for prolonged periods of time

Qualification

Apple hardware supportWindows device supportIOS configurationCompTIA A+ CertificationMicrosoft Certified Modern Desktop AdministratorApple Certified Support ProfessionalTechnical supportInterpersonal relationsInformation analysisTechnology planningProblem-solvingCommunication skills

Required

Diagnose and resolves complex computing issues and provides expert-level technical support

Configures end user devices

Handles escalated issues from junior staff and trains junior staff

Providing advanced technical support to University executive offices

Ensuring seamless operation across a mixed environment of Apple and Windows devices

Strong emphasis on Apple hardware and mobile device support, including iOS configuration, troubleshooting, and integration with enterprise systems

Expert-level problem-solving

Responsive service delivery

Ability to manage complex technical issues in a high-profile academic setting

Maintaining/configuring computing equipment located in multiple locations

Extensive knowledge of operating systems and networking technology

Function with standard PC and Mac equipment located throughout the University as well as telephony systems and software applications

Written and verbal communication

Interpersonal relations

Analyzing and organizing information

Planning technology roadmap for area supported

Proficient knowledge of IT

Frequent travel between buildings on campus for meetings/events and satellite locations supported

Installation of office systems as well as on-going troubleshooting

Conduct training presentations

Lifting and carrying equipment up to 50 lbs

Sit or stand for prolonged periods of time

Associate's Degree

5 years of experience

CompTIA A+ Certification

Microsoft Certified: Modern Desktop Administrator

Apple Certified Support Professional (ACSP) certification

M-F bus hrs EST

On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, or scheduled downtime changes

Manning an escalation/on-call phone number

On-Campus: Teams that work on campus, in an office, or in a lab

Resume, Cover Letter

PA State Police Criminal Record Check

FBI Criminal Record Check

PA Child Abuse History Clearance

Company

University of Pittsburgh

Glassdoor3.9

The University of Pittsburgh is a top-ranked, public institution in Pennsylvania and a member of the Association of American Universities of leading research universities.

Founded in 1787

Pittsburgh, PA, US

10001+ employees