Apply on Employer Site

JVS SoCal · 1 month ago

Program Manager - Housing Navigation

El Monte, CA

Full-time

Onsite

Mid Level

$75K/yr - $78K/yr

3+ years exp

JVS SoCal is a nonprofit social service agency dedicated to transforming lives and empowering individuals. The Housing Navigation Program Manager oversees the Housing Navigation team supporting Veterans and their families experiencing homelessness, ensuring quality service delivery and strong partnerships with community stakeholders.

EmploymentNon ProfitPersonal Development

Responsibilities

Assess overall program performance and make necessary adjustments to ensure alignment with contract requirements and best practices

Ensure program services reflect Housing First and Trauma-Informed Care models

Create, maintain, and analyze data reports to track program outcomes and participant progress

Attend stakeholder meetings to represent program activities and participant cases across Supervisorial District Teams

Provide leadership, coaching, and support to the Housing Navigation team

Oversee staff completion of intakes, needs assessments, and housing preference forms for all participants

Ensure staff deliver culturally sensitive, client-centered services

Guide staff through participant stabilization planning, crisis response, and barrier resolution

Support staff with housing search strategies, application navigation, unit matching, and move-in logistics

Assist staff in negotiating contract rents and advocating for participants with property owners and property managers

Promote and maintain positive landlord and property management relationships to expand available housing opportunities

Mediate conflicts between participants and landlords as needed

Collaborate with local service providers to enhance and streamline referral pathways

Identify and connect participants to additional resources (financial, legal, health, mental health, benefits, etc.)

Build partnerships to ensure long-term housing stability for program participants

Qualification

Housing First principlesTrauma-Informed CareHMIS proficiencySupervisory experienceHomeless services experiencePartnership buildingInterpersonal communicationOrganizational skillsProblem-solving skills