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ECS Tuning · 1 month ago

Inside Sales Support Representative

Wadsworth,OH,US

Full-time

Onsite

New Grad, Entry Level

Enthusiast Auto Holdings (EAH) is a successful e-commerce company in the automotive aftermarket parts industry, seeking to strengthen its ECS Tuning team with an Inside Sales Support Representative. This role involves providing sales and customer service assistance, managing customer communications, and ensuring a best-in-class experience for customers.

AutomotiveLogistics

Responsibilities

Email Support and Inbox Maintenance – In this role, you will be responsible for managing our Sales inbox to ensure that we are responding to our customers in a timely fashion, providing best-in-class service and support. This task will rotate with Live Chat responsibilities

Live Chat Support – In this role, you will be responsible for serving our customers through Live Chat in a timely fashion, providing best-in-class service and support. This task will rotate with Email Support responsibilities

Social Media Maintenance – In this role, you will be responsible for managing responses to customers on our social media platforms. This includes but is not limited to Facebook, Instagram, and Twitter, mainly through Sprout Social, which aggregates all customer communications

Customer Interaction – In this role, you will be responsible for handling customer communications with buyers and potential buyers, seeking advice, product support, fitment suggestions, etc. All customers must be replied to promptly, with industry-leading advice and support to ensure that we’re providing a world-class experience for our customers

Preparing Quotations – In this role, you will be responsible for providing customers with quotes, ship date estimates, and more

Other Duties as Required – In this role, you will be required to support other areas as needed, such as phone support, chat support, or tending the Curbside/Will-Call lobby. These duties will be assigned as needed