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Funeral Directors Life · 1 month ago

Sales Manager (Funeral) - NORTHWEST TEXAS area

Lubbock, TX

Full-time

Onsite

Mid, Senior Level

2+ years exp

Funeral Directors Life is a full-service preneed insurance company dedicated to helping funeral homes enhance their service to families. The Sales Manager plays a crucial role in generating revenue by coaching Family Service Professionals and managing sales activities to ensure customer satisfaction and compliance with regulations.

Financial ServicesHealth CareInformation TechnologyInsuranceMarketing

Responsibilities

Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation etc

Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service

Generate sales leads through professionally serving at-need families, networking and interacting in the community; Partner with other businesses, arrange and co-ordinate group seminars

Assists the VP in developing the annual location pre-need sales budget and for ensuring that the location pre-need sales budget is met

Accountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company

Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals

Hiring, discipline, termination, training, advancement and placement of Family Service Professionals and/or Advanced Planning Professionals

Responsible for management of assigned Advanced Planning Professionals and/or Family Service Professionals, including management of attendance, absenteeism, leave, pay issues and performance

Communicate progress of team to the General Manager and Cemetery VP

Jointly work with all personnel to ensure customer satisfaction

Ensure compliance of sales practices with federal, state and local regulations (i.e. 'No Call' Legislation)

Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines

Lead change initiatives which support seamless service

Act as a resource person for estate planning with the intent to increase market share and new heritage

Mentor sales professionals in leading by example. Job shadow to monitor performance and coach

Qualification

Funeral sales managementTexas Life insurance licenseFamily Service ProfessionalAdvanced Planning ProfessionalCommunication skillsTeam collaborationProblem-solving

Required

2-3 years FUNERAL sales management experience

A valid TEXAS Life insurance license

1-3 years experience as a Family Service Professional or Advanced Planning Professional

A history of community, civic, volunteer or sectarian work within the market

Knowledge of computers and some software

Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner

Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects

Works with other departments as needed

Comes up with new ways to look at problems and processes in their work Achieve Results

Shares viewpoints and information openly and listens attentively to others' ideas and suggestions

Communicates in a timely and effective manner with manager

Proactively contributes to group objectives; volunteers to help others as needed

Ability to interface well with personnel at all levels